Title: debug backup problem
Last modified: January 23, 2024

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# debug backup problem

 *  Resolved [dazphil](https://wordpress.org/support/users/dazphil/)
 * (@dazphil)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/debug-backup-problem/)
 * Hi,
 * My backup failed right at the very start. Up to this point it has been fine, 
   both Backup Migration Plugin’s on both sites are up to date.
 * This is the debug code: BMI-SOeRyedb-26390
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdebug-backup-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/debug-backup-problem/#post-17368896)
 * Hello [@dazphil](https://wordpress.org/support/users/dazphil/) ,
 * Please upload the backup file manually to the destination site, and then run 
   Restore. You can manage all of this from the plugin section “Manage & Restore
   Backups”.
 * Kind regards
 *  Thread Starter [dazphil](https://wordpress.org/support/users/dazphil/)
 * (@dazphil)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/debug-backup-problem/#post-17370986)
 * Yes that worked thank you so why did i need to do that?
 * Also, what can I safely delete from the backup folder to logs and so on? Is there
   anything in. there that I need to keep?
 * Thanks, darren.
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/debug-backup-problem/#post-17371130)
 * Hi [@dazphil](https://wordpress.org/support/users/dazphil/)
 * Thank you for confirmation.
 * In your case there is high chance that your backup was protected by WordFence(
   you can confirm that by accessing the backup URL directly in incognito or while
   logged out).
 * Because of that our plugin couldn’t download the file and process with restoration
   🙂
 *  Thread Starter [dazphil](https://wordpress.org/support/users/dazphil/)
 * (@dazphil)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/debug-backup-problem/#post-17372375)
 * yes that sounds right. So I guess I should I disable Wordfence before doing any
   backup? Wordfence also throws up a critical issue which i assume I should just
   disgard? ‘File appears to be malicious or unsafe: wp-content/backup-migration-
   QOSlkb1D53/backups/latest_progress.log’
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/debug-backup-problem/#post-17375578)
 * Hi [@dazphil](https://wordpress.org/support/users/dazphil/)
 * These files including the file WordFence indicates are already protected by our
   plugin but external access is required in order for our plugin to work properly
   during migrations.
 * You can disable temporarily WordFence which should do the trick during migrations
   and backups.
 * Let me know if you need further help 🙂
   Thank you!
 *  Thread Starter [dazphil](https://wordpress.org/support/users/dazphil/)
 * (@dazphil)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/debug-backup-problem/#post-17377319)
 * great thanks for all your excellent help.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘debug backup problem’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [dazphil](https://wordpress.org/support/users/dazphil/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/debug-backup-problem/#post-17377319)
 * Status: resolved