Title: debug error amp
Last modified: October 29, 2020

---

# debug error amp

 *  Resolved [ops159](https://wordpress.org/support/users/ops159/)
 * (@ops159)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/debug-error-amp/)
 * A critical error has occurred on your website.
 * Learn more about debugging WordPress.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Renee Johnson](https://wordpress.org/support/users/reneesoffice/)
 * (@reneesoffice)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/debug-error-amp/#post-13598614)
 * [@ops159](https://wordpress.org/support/users/ops159/) thanks for reaching out!
 * 1) Could you tell us when this error occurred?
 * 2) Please provide your [Site Health information](https://i.imgur.com/Rtkmsba.png)
   through [this form](https://forms.gle/e7b3ZmXvd9uz512q7) – including information
   from your PHP error log (or WP DEBUG log) as requested in one of the fields.
 *  Thread Starter [ops159](https://wordpress.org/support/users/ops159/)
 * (@ops159)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/debug-error-amp/#post-13598949)
 * It worked when I changed the amp theme. but this time the customize screen does
   not appear. and sent the mistakes to you
 *  [Renee Johnson](https://wordpress.org/support/users/reneesoffice/)
 * (@reneesoffice)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/debug-error-amp/#post-13599449)
 * Thanks for the details!
 * 1)
 * > It worked when I changed the amp theme. but this time the customize screen 
   > does not appear.
 * Were you using the legacy or one of the [new reader themes](https://amp-wp.org/documentation/getting-started/reader-mode-themes/)
   when the error appeared?
 * 2) Could you use the [Health Check & Troubleshooting plugin](https://wordpress.org/plugins/health-check/)
   and enable [its troubleshooting mode](https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting).
   This mode disables active plugins and switches to a default theme safely since
   it only affects the experience of the logged-in user.
 * – Please [enable the AMP plugin](https://jmp.sh/Zc5YLI9) and let me know if error
   occurs.
    – Enabling plugins and your theme one by one in this mode may help pinpoint
   if something else is involved. – Note you can [disable troubleshooting mode](https://jmp.sh/uErQi8t)
   from the plugins page.
 *  Thread Starter [ops159](https://wordpress.org/support/users/ops159/)
 * (@ops159)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/debug-error-amp/#post-13600351)
 * see error I don’t think it’s a plugin conflict. twenty nineteen themes not running.
   but the old version ran an amp theme. but the customizer mode was not turned 
   on.
    Please enable the AMP plugin and let me know if error occurs. I am already
   activating. but I disable it as it does not switch to the above customizer mode.
   need a simple solution. thank you !
 *  [Renee Johnson](https://wordpress.org/support/users/reneesoffice/)
 * (@reneesoffice)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/debug-error-amp/#post-13603235)
 * [@ops159](https://wordpress.org/support/users/ops159/) thanks for your reply.
 * I’m not quite understanding the issue and configuration you have in the AMP plugin
   clearly.
 * >  twenty nineteen themes not running. but the old version ran an amp theme. 
   > but the customizer mode was not turned on..
 * Both the main customizer and the [AMP customizer](https://amp-wp.org/documentation/getting-started/reader-mode-themes/#reader-theme-customizer)
   should be available at all times when using Reader Mode. If that is not the case
   then we’ll need to investigate a potential conflict.
 * Do you see any errors in the PHP error logs or using the [WP DEGUG log](https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_log)
   in your environment?
 * Also, feel free to send a screenshot or short video of your experience which 
   may help.
 * You can provide a link to screenshots using a service like [Imgur](https://imgur.com/)
   or [Jumpshare](https://jumpshare.com/). Or record a short video using [Recordit](https://recordit.co/).
 *  [Renee Johnson](https://wordpress.org/support/users/reneesoffice/)
 * (@reneesoffice)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/debug-error-amp/#post-13679321)
 * [@ops159](https://wordpress.org/support/users/ops159/) since we have not heard
   from you, I am marking your topic as resolved. Feel free to open a new topic 
   if you have further questions.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘debug error amp’ is closed to new replies.

 * ![](https://ps.w.org/amp/assets/icon.svg?rev=2527602)
 * [AMP](https://wordpress.org/plugins/amp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/amp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/amp/)
 * [Active Topics](https://wordpress.org/support/plugin/amp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/amp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/amp/reviews/)

## Tags

 * [amp error](https://wordpress.org/support/topic-tag/amp-error/)

 * 6 replies
 * 2 participants
 * Last reply from: [Renee Johnson](https://wordpress.org/support/users/reneesoffice/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/debug-error-amp/#post-13679321)
 * Status: resolved