Title: Debug info Last modified: April 8, 2022 --- # Debug info * Resolved [bethhawthorn](https://wordpress.org/support/users/bethhawthorn/) * (@bethhawthorn) * [4 years, 2 months ago](https://wordpress.org/support/topic/debug-info-8/) * I have having issues with making a back up. I copied by Debug info here… do you see any issues? * WordPress version: 5.9.3 BackWPup version: 3.10.0 PHP version: 7.4.28 (64bit) MySQL version: 5.6.51-cll-lve cURL version: 7.71.0 cURL SSL version: OpenSSL/ 1.1.1d WP-Cron url: [http://bethhawthorn.com/wp-cron.php](http://bethhawthorn.com/wp-cron.php) Server self connect: Response Test O.K. Document root: /home/bethhawthorn/public_html Temp folder: /home/bethhawthorn/public_html/wp-content/uploads/backwpup-4e1d05/ Log folder: /home/bethhawthorn/public_html/wp-content/uploads/backwpup-4e1d05- logs/ Server: Apache Operating System: Linux PHP SAPI: litespeed Current PHP user: bethhawthorn Maximum execution time: 30 seconds BackWPup maximum script execution time: 30 seconds Alternative WP Cron: Off Disabled WP Cron: Off CHMOD Dir: 493 Server Time: 4:5 Blog Time: 21:05 Blog Timezone: America/Vancouver Blog Time offset: -7 hours Blog language: en MySQL Client encoding: utf8 PHP Memory limit: 256M WP memory limit: 40M WP maximum memory limit: 256M Memory in use: 46.50 MB Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, inotify, intl, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, shmop, soap, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, zlib Viewing 5 replies - 1 through 5 (of 5 total) * Thread Starter [bethhawthorn](https://wordpress.org/support/users/bethhawthorn/) * (@bethhawthorn) * [4 years, 2 months ago](https://wordpress.org/support/topic/debug-info-8/#post-15538764) * Below is the log info: what is it showing inactivity? thanks! [INFO] BackWPup 3.10.0; A project of Inpsyde GmbH [INFO] WordPress 5.9.3 on [http://bethhawthorn.com/](http://bethhawthorn.com/)[ INFO] Log Level: Normal [INFO] BackWPup job: beth hawthorn ceramics website [ INFO] Logfile is: backwpup_log_9add67_2022-04-07_20-53-29.html [INFO] Backup file is: 2022-04-07_20-53-29_PJHB2BOF01.zip [07-Apr-2022 20:53:30] 1. Try to backup database … [07-Apr-2022 20:53:30] Connected to database i4174750_wp3 on localhost [07-Apr-2022 20:54:17] Added database dump “i4174750_wp3.sql” with 34.38 MB to backup file list [07-Apr-2022 20:54:17] Database backup done! [07- Apr-2022 20:54:17] 1. Trying to make a list of folders to back up … [07-Apr-2022 20:56:10] Added “wp-config.php” to backup file list [07-Apr-2022 20:56:10] 1957 folders to backup. [07-Apr-2022 20:56:16] 1. Trying to generate a file with installed plugin names … [07-Apr-2022 20:56:16] Added plugin list file “BETH-HAWTHORN-CERAMICS. pluginlist.2022-04-07.txt” with 2.52 KB to backup file list. [07-Apr-2022 20: 56:16] 1. Trying to generate a manifest file … [07-Apr-2022 20:56:16] Added manifest. json file with 2.04 KB to backup file list. [07-Apr-2022 20:56:16] 1. Trying to create backup archive … [07-Apr-2022 20:56:17] Compressing files as PclZip. Please be patient, this may take a moment. [07-Apr-2022 21:02:19] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Apr-2022 21:02:20] 2. Trying to create backup archive … [07-Apr-2022 21:08:31] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Apr-2022 21:08:33] 3. Trying to create backup archive … * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [4 years, 1 month ago](https://wordpress.org/support/topic/debug-info-8/#post-15562396) * [@bethhawthorn](https://wordpress.org/support/users/bethhawthorn/) Please go to BackWPup > Settings > Jobs, try to set Maximum Script Execution Time setting to about 20 or 25 seconds then try again. Thank you! * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [4 years, 1 month ago](https://wordpress.org/support/topic/debug-info-8/#post-15597260) * [@bethhawthorn](https://wordpress.org/support/users/bethhawthorn/) since we haven’t heard back from you, I’m going to mark it as resolved. In case you’re still having problems, feel free to let us know 😉 * Thread Starter [bethhawthorn](https://wordpress.org/support/users/bethhawthorn/) * (@bethhawthorn) * [4 years, 1 month ago](https://wordpress.org/support/topic/debug-info-8/#post-15597290) * Hello there. Sorry for the slow response. I didn’t see your first message. I have just put the number to 25, and trying to back up again right now. I’ll let you know as soon as I know if it works or not. Looking forward to resolving this. Thanks. * Thread Starter [bethhawthorn](https://wordpress.org/support/users/bethhawthorn/) * (@bethhawthorn) * [4 years, 1 month ago](https://wordpress.org/support/topic/debug-info-8/#post-15597428) * Here is the error log. * [INFO] BackWPup 3.10.0; A project of Inpsyde GmbH [INFO] WordPress 5.9.3 on [http://bethhawthorn.com/](http://bethhawthorn.com/) [INFO] Log Level: Normal[ INFO] BackWPup job: beth hawthorn ceramics website [INFO] Logfile is: backwpup_log_de891f_2022- 04-27_11-06-50.html [INFO] Backup file is: 2022-04-27_11-06-50_2JHB2BND01.tar. gz [27-Apr-2022 11:06:50] 1. Try to backup database … [27-Apr-2022 11:06:50] Connected to database i4174750_wp3 on localhost [27-Apr-2022 11:07:37] Added database dump “i4174750_wp3.sql” with 33.60 MB to backup file list [27-Apr-2022 11:07:37] Database backup done! [27-Apr-2022 11:07:38] 1. Trying to make a list of folders to back up … [27-Apr-2022 11:08:14] Added “wp-config.php” to backup file list [27-Apr-2022 11:08:14] 1937 folders to backup. [27-Apr-2022 11:08:14] 1. Trying to create a WordPress export to XML file … [27-Apr-2022 11:08:20] Check WP Export file … [27-Apr-2022 11:08:20] WP Export file is a valid WXR file. [ 27-Apr-2022 11:08:20] Added XML export “BETH_HAWTHORN_CERAMICS.wordpress.2022- 04-27.xml” with 3.63 MB to backup file list. [27-Apr-2022 11:08:21] 1. Trying to generate a file with installed plugin names … [27-Apr-2022 11:08:21] Added plugin list file “BETH-HAWTHORN-CERAMICS.pluginlist.2022-04-27.txt” with 2.52 KB to backup file list. [27-Apr-2022 11:08:21] 1. Trying to generate a manifest file … [27-Apr-2022 11:08:21] Added manifest.json file with 2.10 KB to backup file list. [27-Apr-2022 11:08:21] 1. Trying to create backup archive … [27-Apr- 2022 11:08:22] Compressing files as TarGz. Please be patient, this may take a moment. [27-Apr-2022 11:14:50] WARNING: Job restarts due to inactivity for more than 5 minutes. [27-Apr-2022 11:14:57] 2. Trying to create backup archive … [ 27-Apr-2022 11:20:07] WARNING: Job restarts due to inactivity for more than 5 minutes. [27-Apr-2022 11:20:20] 3. Trying to create backup archive … [27-Apr- 2022 11:25:39] WARNING: Job restarts due to inactivity for more than 5 minutes.[ 27-Apr-2022 11:25:39] WARNING: Job restarts due to inactivity for more than 5 minutes. [27-Apr-2022 11:25:40] ERROR: Step aborted: too many attempts! [27-Apr- 2022 11:25:40] ERROR: Step aborted: too many attempts! [27-Apr-2022 11:25:44] ERROR: Job has ended with errors in 1134 seconds. You must resolve the errors for correct execution. [27-Apr-2022 11:25:44] ERROR: Job has ended with errors in 1134 seconds. You must resolve the errors for correct execution. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Debug info’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 5 replies * 2 participants * Last reply from: [bethhawthorn](https://wordpress.org/support/users/bethhawthorn/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/debug-info-8/#post-15597428) * Status: resolved