Title: Debug needed
Last modified: March 10, 2024

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# Debug needed

 *  Resolved [joelisthebestin](https://wordpress.org/support/users/joelisthebestin/)
 * (@joelisthebestin)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/debug-needed/)
 * Debug code : BMI-PJuE7gWF-28293
 * I was trying to restore my website that recently got corrupted by a plugin in
   wordpress and it wont let me do it :/ what can I do? It says restore failed

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/debug-needed/#post-17490830)
 * Hello [@joelisthebestin](https://wordpress.org/support/users/joelisthebestin/),
 * Process received this particular error:
 * 504 Gateway Time-out 504 Gateway Time-out nginx/1.24.0
 * It means that process encountered timeout limit within your nginx configuration
   and was cancelled by the web server.
 * Timeout in nginx is not the same as max_execution_time and it seem to be set 
   around 60 seconds on your server.
 * You need to adjust its value in your virtual host or global configuration and
   restart nginx, once you do that our backup plugin will be working properly.
 * Let me know if that resolves your issue 🙂
   Thank you!
 *  Thread Starter [joelisthebestin](https://wordpress.org/support/users/joelisthebestin/)
 * (@joelisthebestin)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/debug-needed/#post-17491741)
 * Hey I have no idea how to do what you just said. I am using Namecheap Wp Hosting
   for wordpress and have no idea how to get into global configuration and things
   like that.
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/debug-needed/#post-17494932)
 * Hey [@joelisthebestin](https://wordpress.org/support/users/joelisthebestin/) ,
   have you contacted their support about this?
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/debug-needed/#post-17510833)
 * Hello [@joelisthebestin](https://wordpress.org/support/users/joelisthebestin/),
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support thread. If you face any new issues, please feel free 
   to open a new thread.
 * Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Debug needed’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
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 * 4 replies
 * 2 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/debug-needed/#post-17510833)
 * Status: resolved