Title: Debug Restore Issue
Last modified: March 24, 2024

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# Debug Restore Issue

 *  Resolved [connyw03](https://wordpress.org/support/users/connyw03/)
 * (@connyw03)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/debug-restore-issue/)
 * Hi, I just tried to transfer a backup and got the following without any data 
   being transferred from the back up file.
 * debug code BMI-KTjW5EbT-05310
 * What do I need to do?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdebug-restore-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [connyw03](https://wordpress.org/support/users/connyw03/)
 * (@connyw03)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/debug-restore-issue/#post-17525218)
 * Have contacted an IT team, they’ll sort it out.
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/debug-restore-issue/#post-17529940)
 * Hi [@connyw03](https://wordpress.org/support/users/connyw03/)
 * Just so you know, the process couldn’t start because the backup is protected 
   by some third party solution such as preventing ZIP download without auth or 
   some security plugin like WordFence on the site where you created the backup.
 * To resolve the issue it’s enough to download the backup and upload it manually.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Debug Restore Issue’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/debug-restore-issue/#post-17529940)
 * Status: resolved