Title: Debug user appears as Admin
Last modified: January 13, 2017

---

# Debug user appears as Admin

 *  Resolved [sbrox](https://wordpress.org/support/users/sbrox/)
 * (@sbrox)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/debug-user-appears-as-admin/)
 * Hi there!
 * So yesterday I had the newest WordPress version (4.7.1) updated in my website.
   Suddenly, in my Users page appears a certain “debug” user with the email [debug@help.help](https://wordpress.org/support/topic/debug-user-appears-as-admin/debug@help.help?output_format=md)
   as it is an Admin.
 * I have no idea why this has happened. I don’t know if it’s an error because of
   the update or if somebody has entered my website. I would like to know if I should
   delete it or if I should not.
    Thank you very much.
    -  This topic was modified 9 years, 4 months ago by [sbrox](https://wordpress.org/support/users/sbrox/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [9 years, 4 months ago](https://wordpress.org/support/topic/debug-user-appears-as-admin/#post-8651641)
 * delete it. Check with the other admins to see if one of them created it.
 * If not…
 * Remain calm and carefully follow [this guide](https://codex.wordpress.org/FAQ_My_site_was_hacked).
   When you’re done, you may want to implement some (if not all) of [the recommended security measures](https://codex.wordpress.org/Hardening_WordPress).
 * If you’re unable to clean your site(s) successfully, there are reputable organizations
   that can clean your sites for you. Sucuri and Wordfence are two.
    -  This reply was modified 9 years, 4 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 *  [loskindividuo](https://wordpress.org/support/users/loskindividuo/)
 * (@loskindividuo)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/debug-user-appears-as-admin/#post-9001516)
 * Hi,
 * we found the same issue on our website with WordPress 4.7.3
    We deleted twice
   the user “debug” and we didn’t create it. We are using Sucuri and the plugin 
   didn’t find any malware or anomaly. We changed the db user password.
 * Do you have any other news about this issue?
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [9 years, 1 month ago](https://wordpress.org/support/topic/debug-user-appears-as-admin/#post-9001531)
 * Take a deep breath and carefully follow [this guide](https://codex.wordpress.org/FAQ_My_site_was_hacked).
   When you’re done, you may want to implement some (if not all) of [the recommended security measures](https://codex.wordpress.org/Hardening_WordPress).
 * If you’re unable to clean your site(s) successfully, there are reputable organizations
   that can clean your sites for you. Sucuri and Wordfence are a couple.
 *  [loskindividuo](https://wordpress.org/support/users/loskindividuo/)
 * (@loskindividuo)
 * [9 years ago](https://wordpress.org/support/topic/debug-user-appears-as-admin/#post-9169636)
 * Hi,
 * now my wordpress site is at versione 4.7.5 and last night the user “debug” appeared
   again.
 * I followed all the security measures but this user came back again.
 * Does anybody know what’s going on?
 *  [ccpipeline](https://wordpress.org/support/users/ccpipeline/)
 * (@ccpipeline)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/debug-user-appears-as-admin/#post-9358534)
 * I had this same issue and assumed the worst that I had been hacked.
 * So apparently in my case, it was caused by a plugin — Dropbox Full Backup.
 * _From their support response_
 * – – – – –
    – – – – –
 * This user was automatically created through our backup&restore plugin for maintenance
   service ONLY.
 * ONLY if there is some error in the process of backup or restore. So that we can
   ensure our services for you without any difficulties and complications. This 
   user has a randomly and highly strong generated password.
 * In any case, before we can touch this user, we send an official request to the
   site owner to get an authorized access. We DO NOT SELL and DO NOT TRANSFER the
   data of our users/customers/visitors to third parties.
 * If you don’t need it – you can simply delete this user and deactivate “maintenance
   services” in plugin “Settings”.
 * Backup & Restore Dropbox Support Team
 * – – – – –
    – – – – –
 * I never received an “official request” for authorization. This happens with the
   free and paid version.
 * Full thread here:
    [https://wordpress.org/support/topic/plug-in-created-debug-admin-user/](https://wordpress.org/support/topic/plug-in-created-debug-admin-user/)

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Debug user appears as Admin’ is closed to new replies.

## Tags

 * [dropbox full backup](https://wordpress.org/support/topic-tag/dropbox-full-backup/)
 * [user](https://wordpress.org/support/topic-tag/user/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 4 participants
 * Last reply from: [ccpipeline](https://wordpress.org/support/users/ccpipeline/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/debug-user-appears-as-admin/#post-9358534)
 * Status: resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics