Title: EMPTY api-answer: No JSON received Last modified: January 28, 2021 --- # EMPTY api-answer: No JSON received * Resolved [ashraf999](https://wordpress.org/support/users/ashraf999/) * (@ashraf999) * [5 years, 4 months ago](https://wordpress.org/support/topic/debugcache-is-not-active/) * Hello, * I am just using the importer for the first time but getting some trouble with it. I could see the json results on browser without issues. But Elementor is generating following error when I use the following shortcode. Kindly advise: * ``` [jsoncontentimporter url=https://api.apify.com/v2/actor-tasks/bqRIIPn4uIPWWGB6s/run-sync-get-dataset-items?token=xxxxxxxxxxxxxxx debugmode="10" ] title: {title}: link: {link}
[/jsoncontentimporter] ``` * Error Generated by debugger: * DEBUG:Cache is NOT active DEBUG:try to retieve this url: [https://api.apify.com/v2/actor-tasks/bqRIIPn4uIPWWGB6s/run-sync-get-dataset-items?token=xxxxxxxxxxxxxxxxx](https://api.apify.com/v2/actor-tasks/bqRIIPn4uIPWWGB6s/run-sync-get-dataset-items?token=xxxxxxxxxxxxxxxxx) DEBUG: wp_remote_get to [https://api.apify.com/v2/actor-tasks/bqRIIPn4uIPWWGB6s/run-sync-get-dataset-items?token=xxxxxxxxxxxxxxxxxxxx](https://api.apify.com/v2/actor-tasks/bqRIIPn4uIPWWGB6s/run-sync-get-dataset-items?token=xxxxxxxxxxxxxxxxxxxx) DEBUG: arguments: Array ( [timeout] => 5 [headers] => Array ( [Authorization] => Bearer [https://api.apify.com/v2/actor-tasks/bqRIIPn4uIPWWGB6s/runs?token=6HEuJWe96HXtPrsHdGaBoGhPd](https://api.apify.com/v2/actor-tasks/bqRIIPn4uIPWWGB6s/runs?token=6HEuJWe96HXtPrsHdGaBoGhPd))[ sslverify] => ) DEBUG: error getting URL:cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received DEBUG: no data received: check url of json-feed * EMPTY api-answer: No JSON received – is the API down? Check the URL you use in the shortcode! - This topic was modified 5 years, 4 months ago by [ashraf999](https://wordpress.org/support/users/ashraf999/). - This topic was modified 5 years, 4 months ago by [ashraf999](https://wordpress.org/support/users/ashraf999/). - This topic was modified 5 years, 4 months ago by [ashraf999](https://wordpress.org/support/users/ashraf999/). - This topic was modified 5 years, 4 months ago by [ashraf999](https://wordpress.org/support/users/ashraf999/). Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [berkux](https://wordpress.org/support/users/berkux/) * (@berkux) * [5 years, 4 months ago](https://wordpress.org/support/topic/debugcache-is-not-active/#post-13974289) * Hi, * “Operation timed out after 5000 milliseconds with 0 bytes received” is the error- message. You can add urlgettimeout=100 or so to the shortcode. Then the Plugn tries 100 sec to get the URL. Yet the default 5 sec =5000 milliseconds is used. * When I tried to get [https://api.apify.com/v2/actor-tasks/bqRIIPn4uIPWWGB6s/run-sync-get-dataset-items?token=xxxxxxxxxxxxxxxxx](https://api.apify.com/v2/actor-tasks/bqRIIPn4uIPWWGB6s/run-sync-get-dataset-items?token=xxxxxxxxxxxxxxxxx) I gota very fast answer (an error but an answer). So I guess increasing urlgettimeout does not solve your problem. The question is: – is your wordpress-php able to retrieve URLs? Try [http://api.json-content-importer.com/extra/json/1.json](http://api.json-content-importer.com/extra/json/1.json) to check that. – if this is not successful ask your server-hoster -it it’S ok but apify.com not: are you banned from that API? * Bernhard - This reply was modified 5 years, 4 months ago by [berkux](https://wordpress.org/support/users/berkux/). * Thread Starter [ashraf999](https://wordpress.org/support/users/ashraf999/) * (@ashraf999) * [5 years, 4 months ago](https://wordpress.org/support/topic/debugcache-is-not-active/#post-13974906) * I am still getting the error. I tried [http://api.json-content-importer.com/extra/json/1.json](http://api.json-content-importer.com/extra/json/1.json) and it is working just fine. I am not really sure why I could display results of this api on any browser but not on Elementor - This reply was modified 5 years, 4 months ago by [ashraf999](https://wordpress.org/support/users/ashraf999/). * Plugin Author [berkux](https://wordpress.org/support/users/berkux/) * (@berkux) * [5 years, 4 months ago](https://wordpress.org/support/topic/debugcache-is-not-active/#post-13974928) * so you know that your server is able to get URLs. * you might try [https://www.kux.de/extra/json/jci-step5.json](https://www.kux.de/extra/json/jci-step5.json) as well as this is https * what if you switch off elementor and try it in a ordinary page? * Thread Starter [ashraf999](https://wordpress.org/support/users/ashraf999/) * (@ashraf999) * [5 years, 4 months ago](https://wordpress.org/support/topic/debugcache-is-not-active/#post-13975164) * I tried [https://www.kux.de/extra/json/jci-step5.json](https://www.kux.de/extra/json/jci-step5.json) and it is working fine as well. I switched to the default editor of wordpress but still it is generating the same exact error. I have no clue what is wrong * Plugin Author [berkux](https://wordpress.org/support/users/berkux/) * (@berkux) * [5 years, 4 months ago](https://wordpress.org/support/topic/debugcache-is-not-active/#post-13977633) * well, try just [https://api.apify.com/](https://api.apify.com/) any success getting JSON? If not ask your server-hoster if he has some security-settings? Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘EMPTY api-answer: No JSON received’ is closed to new replies. * ![](https://ps.w.org/json-content-importer/assets/icon-256x256.png?rev=3464653) * [Get Use APIs - JSON Content Importer](https://wordpress.org/plugins/json-content-importer/) * [Frequently Asked Questions](https://wordpress.org/plugins/json-content-importer/#faq) * [Support Threads](https://wordpress.org/support/plugin/json-content-importer/) * [Active Topics](https://wordpress.org/support/plugin/json-content-importer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/json-content-importer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/json-content-importer/reviews/) * 5 replies * 2 participants * Last reply from: [berkux](https://wordpress.org/support/users/berkux/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/debugcache-is-not-active/#post-13977633) * Status: resolved