Title: Declined/Failed Orders
Last modified: August 21, 2016

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# Declined/Failed Orders

 *  [g0m3z](https://wordpress.org/support/users/g0m3z/)
 * (@g0m3z)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/declinedfailed-orders/)
 * Hello,
 * We just recently started using WooCommerce as our store for our website and we
   are very happy with it. However, there is 1 thing which we are trying to figure
   out.
 * Whenever someone attempts to make an order with us and for some reason the order
   gets declined or fails, we receive no email notification letting us know about
   this. The only way we can see this is when logging into the backend of WooCommerce
   and clicking on Orders. We receive notifications for succesful orders, but would
   like the same notification for failed/declined orders.
 * I looked in the “email” settings part of WooCommerce but couldnt not find anything.
 * Would anyone know if this is something WooCommerce can do? Or is there an extension/
   plugin we could use?
 * Thanks!
 * [http://wordpress.org/plugins/woocommerce/](http://wordpress.org/plugins/woocommerce/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [James Koster](https://wordpress.org/support/users/jameskoster/)
 * (@jameskoster)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/declinedfailed-orders/#post-4155115)
 * Hey,
 * Emails do not get sent for cancelled or failed orders. Only processing or completed.
 *  Thread Starter [g0m3z](https://wordpress.org/support/users/g0m3z/)
 * (@g0m3z)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/declinedfailed-orders/#post-4155126)
 * Is there a way to make this happen?
 * We’d rather receive emails letting us know, as opposed to having to log into 
   the site and check..

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Declined/Failed Orders’ is closed to new replies.

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## Tags

 * [emails](https://wordpress.org/support/topic-tag/emails/)
 * [order notifications](https://wordpress.org/support/topic-tag/order-notifications/)

 * 2 replies
 * 2 participants
 * Last reply from: [g0m3z](https://wordpress.org/support/users/g0m3z/)
 * Last activity: [12 years, 8 months ago](https://wordpress.org/support/topic/declinedfailed-orders/#post-4155126)
 * Status: not resolved