Title: ¿Decreasing count?
Last modified: February 22, 2018

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# ¿Decreasing count?

 *  Resolved [breakoftheec](https://wordpress.org/support/users/breakoftheec/)
 * (@breakoftheec)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/decreasing-count/)
 * The amount of views count in the most viewed post started decreasing.
 * It seems that it’s actually subtracting from the count every time the post is
   vivisted.
 * What could be the cause of this?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/)
 * (@hcabrera)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/decreasing-count/#post-10005541)
 * Hi [@breakoftheec](https://wordpress.org/support/users/breakoftheec/),
 * Considering that you literally shared **zero** details about your site, it would
   be a miracle if anyone could actually guess what’s going on.
 * Please follow these instructions: [How to report bugs](https://wordpress.org/support/topic/read-me-first-how-to-report-bugs/).
 *  Thread Starter [breakoftheec](https://wordpress.org/support/users/breakoftheec/)
 * (@breakoftheec)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/decreasing-count/#post-10007852)
 * Hello,
 * I’m not reporting a bug. Not yet at least. I don’t even know if this is a bug
   with the plugin.
 * I’m just asking to see if anyone would know what could (might) be the cause of
   this.
    Maybe it’s a known issue, maybe a cache issue, or some other plugin conflict.
 * I also thought someone (specifically the developers of the plugin) might have
   a clue, or a suspicion, as to how is this even possible, so we can at least know
   where to start looking for more information.
 * Also, I can’t reproduce the error because it is happening only with one specific
   post (as far as I can tell) .
 * So besides giving the site’s URL (which I can’t post publicly right now), there’s
   not much more information to add.
    - At least one post is getting the view count substraced, instead of added.
    - We could see the count decreasing one by one in the plugin’s backend setting
      page and in the widget on the frontpage.
    - The post is already out of the top 10 so we are not even monitoring it any
      more, so it means that it decreased below 200 views from over 1700.
 * That’s about it.
    Sorry if I can’t give any more info on this.
 *  Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/)
 * (@hcabrera)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/decreasing-count/#post-10007900)
 * Hey [@breakoftheec](https://wordpress.org/support/users/breakoftheec/),
 * I know the link says “how to report a bug”, but the core idea I tried to convey
   to you in my previous reply was “if you’re having issues with the plugin, be 
   as descriptive and detailed as possible – saying ‘something is wrong’ doesn’t
   help.”
 * > So besides giving the site’s URL (which I can’t post publicly right now), there’s
   > not much more information to add.
 * Can you share it privately so I can have a look? If so, please [get in touch with me](https://cabrerahector.com/about/#say-hi)
   and then we can continue the conversation over here.
 * > At least one post is getting the view count substraced, instead of added.
 * More than “getting substracted” -which is not possible since WPP only increments
   the views count whenever a post/page is visited-, it sounds more like _something_
   is preventing WPP from updating the views count of this particular post. What
   this _something_ is, I don’t know. That’s why I requested more details from you:
    - URL of your site.
    - Plugins installed.
    - Theme.
    - PHP version.
    - WordPress version.
    - et cetera.
 *  Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/)
 * (@hcabrera)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/decreasing-count/#post-10033282)
 * Marking as **resolved** due to inactivity.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘¿Decreasing count?’ is closed to new replies.

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## Tags

 * [tracking](https://wordpress.org/support/topic-tag/tracking/)

 * 4 replies
 * 2 participants
 * Last reply from: [Hector Cabrera](https://wordpress.org/support/users/hcabrera/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/decreasing-count/#post-10033282)
 * Status: resolved