Title: decryption failed
Last modified: September 1, 2016

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# decryption failed

 *  Resolved [alexhell](https://wordpress.org/support/users/alexhell/)
 * (@alexhell)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/decryption-failed/)
 * Hello Meitar,
 * I try to use your plugin, but my email clients (outlook and enigma) can’t encrypt
   the receiving email.
 * I checked twice, if my public key is proper.
 * My wordpress blog is on a multisite, the theme is Enfold and I am using the inbuilt
   contact form:
 *     ```
       [av_contact email='info@xxx.eu' title='Senden Sie uns eine E-Mail' button='Senden' on_send='' sent='Ihre Nachricht wurde versendet! | Message delivered!' link='manually,http://' subject='xxx' autorespond='' captcha='' form_align='' color='']
       [av_contact_field label='Name' type='text' options='' multi_select='' check='is_empty' width=''][/av_contact_field]
       [av_contact_field label='E-Mail' type='text' options='' multi_select='' check='is_email' width=''][/av_contact_field]
       [av_contact_field label='Betreff' type='text' options='' multi_select='' check='is_empty' width=''][/av_contact_field]
       [av_contact_field label='Nachricht' type='textarea' options='' multi_select='' check='is_empty' width=''][/av_contact_field]
       [/av_contact]
       ```
   
 * Thanks in advance,
    Axel
 * [https://wordpress.org/plugins/wp-pgp-encrypted-emails/](https://wordpress.org/plugins/wp-pgp-encrypted-emails/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Meitar](https://wordpress.org/support/users/meitar/)
 * (@meitar)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/decryption-failed/#post-7542704)
 * I need more information than simply “it doesn’t work for me.” Can you provide
   an error message, version details of the software you’re using, anything relevant
   that might help me replicate the problem?
 * Please also read [How To Write A Good Bug Report](http://noverse.com/blog/2012/06/how-to-write-a-good-bug-report/)
   for help.
 *  Thread Starter [alexhell](https://wordpress.org/support/users/alexhell/)
 * (@alexhell)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/decryption-failed/#post-7542732)
 * Hello Meitar,
 * last weekend I could try a bit around. I have the same pgp key for 2 email adresses(
   info@domain.xx and [me@domain.xx](https://wordpress.org/support/topic/decryption-failed/me@domain.xx?output_format=md)).
   It looks like this influence it. When I use the info-address, email is encrypted,
   but I can’t decrypt it. If I use the me-address, the plugin works fine.
 * Thanks for your time and thanks for your plugin. It helps my clients, who don’t
   know how to use pgp or s/mime, to drop me confidental informations via email.
 *  Thread Starter [alexhell](https://wordpress.org/support/users/alexhell/)
 * (@alexhell)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/decryption-failed/#post-7542737)
 * Ah, I forget to mark this topic as resolved…
 *  Plugin Author [Meitar](https://wordpress.org/support/users/meitar/)
 * (@meitar)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/decryption-failed/#post-7542758)
 * I am glad your problem is resolved. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘decryption failed’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-pgp-encrypted-emails.svg)
 * [WP PGP Encrypted Emails](https://wordpress.org/plugins/wp-pgp-encrypted-emails/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-pgp-encrypted-emails/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-pgp-encrypted-emails/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-pgp-encrypted-emails/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-pgp-encrypted-emails/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-pgp-encrypted-emails/reviews/)

## Tags

 * [decrypt](https://wordpress.org/support/topic-tag/decrypt/)
 * [PGP](https://wordpress.org/support/topic-tag/pgp/)

 * 4 replies
 * 2 participants
 * Last reply from: [Meitar](https://wordpress.org/support/users/meitar/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/decryption-failed/#post-7542758)
 * Status: resolved