Title: decryption key needed
Last modified: March 24, 2025

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# decryption key needed

 *  Resolved [wpvisitor](https://wordpress.org/support/users/wpvisitor/)
 * (@wpvisitor)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/decryption-key-needed/)
 * Dear BackWPup team,
 * I created a backup of the files and the plugins with the free version and receive
   the notification “Please enter your decryption key to decrypt your backup.” The
   backup was not set as encrypted. I am using BackWPup version 5.0.9 and WordPress
   Version 6.7.2. Is there a solution for this? Thank you for your reply.
 * Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/decryption-key-needed/#post-18379026)
 * Hi,
 * Thank you for reaching out!
 * The message asking for a decryption key typically appears when the wrong file
   is uploaded during the restore process. Please ensure that you’re uploading the
   correct ZIP file itself — not a folder or contents extracted from it. You can
   refer to this example for clarification:
   [https://prnt.sc/WXnRTb1criF-](https://prnt.sc/WXnRTb1criF-)
 * If you’re certain you’re uploading the right file and the issue persists, please
   don’t hesitate to reach out to us directly so we can help investigate further.
 * Best regards,
   The BackWPup Team
 *  Thread Starter [wpvisitor](https://wordpress.org/support/users/wpvisitor/)
 * (@wpvisitor)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/decryption-key-needed/#post-18379091)
 * Hello,
 * it is the correct file. The archive cannot be opened in my file manager on the
   computer either.
 * Best,
 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/decryption-key-needed/#post-18390638)
 * Hello [@wpvisitor](https://wordpress.org/support/users/wpvisitor/),
   Can you please
   reach out us directly as this will further investigation?Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘decryption key needed’ is closed to new replies.

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## Tags

 * [free version](https://wordpress.org/support/topic-tag/free-version/)

 * 3 replies
 * 2 participants
 * Last reply from: [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/decryption-key-needed/#post-18390638)
 * Status: resolved