Title: Default email message includes broken short code
Last modified: April 13, 2022

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# Default email message includes broken short code

 *  Resolved [markstirlingbrandworks](https://wordpress.org/support/users/markstirlingbrandworks/)
 * (@markstirlingbrandworks)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/default-email-message-includes-broken-short-code/)
 * Hello!
 * When I attempt to use either the send email or inline link settings, the link
   that is provided is a broken shortcode. Here is an example from an email, but
   the same issue happens with inline links:
 * `Here is the download for[download_data id=that you requested.`
 * I’m using the default message, so I don’t think that is an issue. Even if I try
   pasting the default message as a custom template the same issue occurs.
 * Here is an example shortcode being used on the page:
 * [email-download download_id=”304″ contact_form_id=”431″]
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdefault-email-message-includes-broken-short-code%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/)
 * (@mandsconsulting)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/default-email-message-includes-broken-short-code/#post-15558694)
 * Hi [@markstirlingbrandworks](https://wordpress.org/support/users/markstirlingbrandworks/),
 * Thank you for reaching out. We will look into this issue. Thank you for providing
   the website URL along with the EBD shortcode. Can you confirm that you are using
   the Download Monitor plugin and also provide the following?
    1. Shortcode and
   a URL showing the WordPress Download Monitor working successfully 2. Shortcode
   and a URL showing the Contact Form 7 working successfully
 * You mentioned the inline link and the email delivery settings are not working.
   Could you try setting it to both for testing purposes?
    -  This reply was modified 4 years, 1 month ago by [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/).
 *  Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/)
 * (@mandsconsulting)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/default-email-message-includes-broken-short-code/#post-15568793)
 * Hi [@markstirlingbrandworks](https://wordpress.org/support/users/markstirlingbrandworks/),
 * Are you still experiencing this issue? If we do not hear a response back we will
   resolve this issue.
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Default email message includes broken short code’ is closed to new replies.

 * ![](https://ps.w.org/email-before-download/assets/icon-256x256.jpg?rev=1813522)
 * [Email Before Download](https://wordpress.org/plugins/email-before-download/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-before-download/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-before-download/)
 * [Active Topics](https://wordpress.org/support/plugin/email-before-download/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-before-download/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-before-download/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/default-email-message-includes-broken-short-code/#post-15568793)
 * Status: resolved