Title: Default template not generated
Last modified: January 29, 2024

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# Default template not generated

 *  [Andreas](https://wordpress.org/support/users/stylingagenten/)
 * (@stylingagenten)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/default-template-not-generated/)
 * Hi,
 * We use WPLoyalty and that emails are visible in the Woocommerce email setting.
   When I press “Edit” it takes me to the default template of your plugin. Even 
   if I enable that template, it does not use it when sending out this emails about
   points and earnings. How can I make sure it uses the Default template?
 * BR
   Andreas
    -  This topic was modified 2 years, 4 months ago by [Andreas](https://wordpress.org/support/users/stylingagenten/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdefault-template-not-generated%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [villasupport](https://wordpress.org/support/users/villasupport/)
 * (@villasupport)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/default-template-not-generated/#post-17383722)
 * Hi,
 * This is a compatibility issue with your 3rd plugin.
 * In this case, please follow [this guide 3. **Creating new email types by 3rd plugin**](https://villatheme.com/knowledge-base/compatibility-scenarios-with-3rd-party-email-plugins/)
   to add a new email type of this plugin in our template, let’s check and confirm
   with us.
 * Best regards.
 *  Thread Starter [Andreas](https://wordpress.org/support/users/stylingagenten/)
 * (@stylingagenten)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/default-template-not-generated/#post-17383792)
 * Hi, Thanks. I read the documentation and since it is listed in Woocommerce email
   list, I thought this would work:
 * [https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452](https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452)
 * But he emails does not inherit with the Default Template. So Im not sure what
   is wrong.
 * BR Andreas
 *  [villasupport](https://wordpress.org/support/users/villasupport/)
 * (@villasupport)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/default-template-not-generated/#post-17386132)
 * Please contact us at [support@villatheme.com](https://wordpress.org/support/topic/default-template-not-generated/support@villatheme.com?output_format=md)
   for further assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Default template not generated’ is closed to new replies.

 * ![](https://ps.w.org/email-template-customizer-for-woo/assets/icon-256x256.gif?
   rev=3080872)
 * [Email Template Customizer for WooCommerce](https://wordpress.org/plugins/email-template-customizer-for-woo/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/email-template-customizer-for-woo/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [villasupport](https://wordpress.org/support/users/villasupport/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/default-template-not-generated/#post-17386132)
 * Status: not resolved