Title: Delayed Support?
Last modified: December 8, 2021

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# Delayed Support?

 *  [sjacob7266](https://wordpress.org/support/users/sjacob7266/)
 * (@sjacob7266)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/delayed-support/)
 * Please see my reply to the support you have 1 week ago regarding gift cards not
   loading template. I have asked for further clarification via the contact form
   on your website, including asking for paid support with the purchase of the “
   pro” version, but I have not received any further support. Please advise. Here
   is my reply to your prior support response:
    “In following the video instructions,
   I do not believe it indicated to make a voucher template for gift cards (or I
   misunderstood). Currently, the only voucher template I have is the demo one that
   came with installation of the plugin.
 * The short code [wpgv_giftvoucher] is not showing on this page:[https://regenmedicalclinic.com/voucher_template/regen-medical-gift-card/](https://regenmedicalclinic.com/voucher_template/regen-medical-gift-card/)
 * Please advise if a voucher template needs to be created for git cards also, or
   where this code should be placed since the “add new gift card” and “edit gift
   card” does not indicate this. Also, btw, this same issue occurred on a sister
   website we first tried to test on: [https://regenwomanmedical.com/gift-cards/&#8221](https://regenwomanmedical.com/gift-cards/&#8221);

Viewing 1 replies (of 1 total)

 *  Plugin Author [Codemenschen](https://wordpress.org/support/users/codemenschen/)
 * (@codemenschen)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/delayed-support/#post-15145697)
 * Dear [@sjacob7266](https://wordpress.org/support/users/sjacob7266/) ,
    Sorry 
   for the late update due to your ticket is still checking by us We responded to
   you via Email, Please check and let us know if you need any helps from us, thanks!

Viewing 1 replies (of 1 total)

The topic ‘Delayed Support?’ is closed to new replies.

 * ![](https://ps.w.org/gift-voucher/assets/icon-256x256.png?rev=2433083)
 * [Gift Cards (Gift Vouchers and Packages) (WooCommerce Supported)](https://wordpress.org/plugins/gift-voucher/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gift-voucher/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gift-voucher/)
 * [Active Topics](https://wordpress.org/support/plugin/gift-voucher/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gift-voucher/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gift-voucher/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Codemenschen](https://wordpress.org/support/users/codemenschen/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/delayed-support/#post-15145697)
 * Status: not resolved