Title: Deliverability problems Last modified: June 13, 2024 --- # Deliverability problems * Resolved [alexisfontana74](https://wordpress.org/support/users/alexisfontana74/) * (@alexisfontana74) * [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/) * Hello, * I have a problem receiving requests made from my Metform form installed on the [https://cindyaddict.fr/mise-en-beaute-coiffage/](https://cindyaddict.fr/mise-en-beaute-coiffage/) page. I’m not receiving the requests by e-mail. * However, on my Contact page, I have a form created with the Forminator extension and when I make a request on this form, the requests arrive there. * I deduce that the problem isn’t with WP’s email server but with Metform, don’t you think? Can you please help me? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdeliverability-problems%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [Reedwanul Haque](https://wordpress.org/support/users/reedwanul/) * (@reedwanul) * [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/#post-17824287) * Dear [@alexisfontana74](https://wordpress.org/support/users/alexisfontana74/), * Thanks for reaching out to us. * I have inspected your website and successfully submitted the form. Since you are not receiving the email notifications, I am sharing a [video](https://go.screenpal.com/watch/cZeffjVKgng) on how to set up email notifications. Please ensure you have followed the instructions properly. If the issue persists, refer to this [document](https://wpmet.com/doc/notification-emails-not-coming-to-inbox/) on how to fix email notification issues. After following these instructions, I hope your issue will be resolved. Your patience and cooperation in this matter are greatly appreciated. * Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP. * Kind Regards, Reju * Thread Starter [alexisfontana74](https://wordpress.org/support/users/alexisfontana74/) * (@alexisfontana74) * [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/#post-17824640) * Hello, * Thank you for your feedback. * Everything is set up correctly, as shown in your video. * I also referred to your document and everything is OK. I just didn’t install the WP Mail SMTP plugin because I consider that if the emails arrive correctly when I submit my form created with Forminator on this site, it’s not the WP mail server that’s at fault. Do you agree with me? * Plugin Support [Reedwanul Haque](https://wordpress.org/support/users/reedwanul/) * (@reedwanul) * [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/#post-17841938) * Dear [@alexisfontana74](https://wordpress.org/support/users/alexisfontana74/), * I hope this message finds you well & extremely sorry for the delayed response. * In our development environment, MetForm sends email notifications properly. Since you are not receiving email notifications, we suggest setting up SMTP (Simple Mail Transfer Protocol) correctly. Ensure that your SMTP settings are properly configured for your website. You can use an SMTP checkup plugin to test and verify the configuration. This should help resolve the issue of not receiving inquiry notifications in your email. I hope this clarifies the matter. * Let me know if you have any other queries or clarifications. * Best Regards, Reju * Thread Starter [alexisfontana74](https://wordpress.org/support/users/alexisfontana74/) * (@alexisfontana74) * [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/#post-17843516) * Hi, * Thank you for your feedback. * I consider that if the emails arrive correctly when I submit my form created with Forminator on this site, it’s not the WP mail server that’s at fault. Do you agree with me? * Do I still need to configure WP Mail SMTP to put SMTP data from the host? * Plugin Support [Reedwanul Haque](https://wordpress.org/support/users/reedwanul/) * (@reedwanul) * [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/#post-17846779) * Dear [@alexisfontana74](https://wordpress.org/support/users/alexisfontana74/), * I hope this message finds you well and understand your concern. We have encountered a similar issue before, which was due to the SMTP setup. I have sent you a few instructions, and you confirmed that you have followed them, except for the SMTP setup. Therefore, I request you to set up the SMTP. Once the SMTP is set up, I hope your issue will be resolved. Your patience & cooperation in this matter are greatly appreciated. * Let me know if you have any other queries or clarifications. * Best Regards, Reju * Thread Starter [alexisfontana74](https://wordpress.org/support/users/alexisfontana74/) * (@alexisfontana74) * [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/#post-17852549) * Good evening, * Thank you for your feedback. * I installed WP Mail SMTP and configured the SMTP of the host. But for the moment the configuration doesn’t work. Emails leave but don’t arrive and I tested on 2 addresses: hotmail and gmail. * I’m also talking to the host to find a solution to the problem. * Best regards, * Plugin Support [Reedwanul Haque](https://wordpress.org/support/users/reedwanul/) * (@reedwanul) * [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/#post-17857249) * Dear [@alexisfontana74](https://wordpress.org/support/users/alexisfontana74/), * I hope this message finds you well. I would like to inform you that if you properly configure the SMTP, you will receive the emails. Since you are not receiving emails, it seems the SMTP configuration might not be correct. Please ensure it is set up properly, and you can also seek assistance from your server provider. Your patience and cooperation in this matter are greatly appreciated. * Best Regards, Reju * Thread Starter [alexisfontana74](https://wordpress.org/support/users/alexisfontana74/) * (@alexisfontana74) * [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/#post-17857332) * Hello, * Thank you for your feedback. * It was indeed an SMTP configuration problem. The problem has now been corrected. * Thanks for your help. * Best regards, * Plugin Support [Reedwanul Haque](https://wordpress.org/support/users/reedwanul/) * (@reedwanul) * [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/#post-17857340) * Dear @alexisfontana74 , * I am very much glad to be able to assist you in this matter. * If this plugin looks good to you and our support team, maybe you can help us by giving a 5-star on wordpress.org. * Please navigate to the **Review** link from the sidebar then click the Add your own **review** link to put your review. * We’re working so hard to make this plugin more and more useful to our valuable users like you and a 5-star will really help us to grow on the market  * Best Regards, Reju Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Deliverability problems’ is closed to new replies. * ![](https://ps.w.org/metform/assets/icon-256x256.png?rev=3260686) * [MetForm - Contact Form, Survey, Quiz, & Custom Form Builder for Elementor](https://wordpress.org/plugins/metform/) * [Frequently Asked Questions](https://wordpress.org/plugins/metform/#faq) * [Support Threads](https://wordpress.org/support/plugin/metform/) * [Active Topics](https://wordpress.org/support/plugin/metform/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/metform/unresolved/) * [Reviews](https://wordpress.org/support/plugin/metform/reviews/) * 9 replies * 2 participants * Last reply from: [Reedwanul Haque](https://wordpress.org/support/users/reedwanul/) * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/deliverability-problems/#post-17857340) * Status: resolved