Title: Delivery Method Issue
Last modified: June 27, 2024

---

# Delivery Method Issue

 *  Resolved [gr7tecnologia](https://wordpress.org/support/users/gr7tecnologia/)
 * (@gr7tecnologia)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/delivery-method-issue/)
 * Today, an issue arose in WooCommerce regarding the delivery method. We use flat
   rate shipping, but this section keeps loading indefinitely and does not allow
   the purchase to be completed. How can we resolve this?
 * Thank you for your attention.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Corey McKrill](https://wordpress.org/support/users/coreymckrill/)
 * (@coreymckrill)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/delivery-method-issue/#post-17854678)
 * Hi [@gr7tecnologia](https://wordpress.org/support/users/gr7tecnologia/), could
   you share a link to your website so we can go and see this behavior? Also, could
   you please share your System Status Report so we can see what other plugins/extensions
   might be involved? Go to WooCommerce > Status, click “Get system report”, click“
   Copy for GitHub”, and then paste the results in a reply here.
 *  Thread Starter [gr7tecnologia](https://wordpress.org/support/users/gr7tecnologia/)
 * (@gr7tecnologia)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/delivery-method-issue/#post-17854903)
 * Hello [@coreymckrill](https://wordpress.org/support/users/coreymckrill/) , thank
   you for your contact! Here are the website link and the report.
 * [http://clickbrink.com.br/home/](http://clickbrink.com.br/home/)
 *     ```wp-block-code
       ### WordPress Environment ###
   
       WordPress address (URL): [Redacted]
       Site address (URL): [Redacted]
       WC Version: 9.0.2
       Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
       Action Scheduler Version: ✔ 3.7.4
       Log Directory Writable: ✔
       WP Version: 6.5.5
       WP Multisite: –
       WP Memory Limit: 3 GB
       WP Debug Mode: –
       WP Cron: ✔
       Language: pt_BR
       External object cache: –
   
       ### Server Environment ###
   
       Server Info: Apache
       PHP Version: 8.2.18
       PHP Post Max Size: 1 GB
       PHP Time Limit: 600
       PHP Max Input Vars: 3000
       cURL Version: 8.7.1
       OpenSSL/1.1.1w
   
       SUHOSIN Installed: –
       MySQL Version: 5.7.23-23
       Max Upload Size: 1 GB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       [REDACTED]
   
       ### Post Type Counts ###
   
       attachment: 736
       custom_css: 1
       elementor_library: 6
       elementor-hf: 2
       emailkit: 1
       mailpoet_page: 1
       nav_menu_item: 3
       page: 15
       post: 4
       product: 251
       revision: 757
       shop_order_placehold: 15
       shopengine-template: 4
       wp_font_family: 12
       wp_navigation: 1
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (18) ###
   
       FiboSearch - Pesquisa AJAX para WooCommerce: por Equipe FiboSearch – 1.28.0
       Cookie Notice & Compliance for GDPR / CCPA: por Hu-manity.co – 2.4.17.1
       Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.5
       Elementor Pro: por Elementor.com – 3.22.0
       Elementor: por Elementor.com – 3.22.2
       Fluid Checkout for WooCommerce - Lite: por Fluid Checkout – 3.1.10
       Google Listings and Ads: por WooCommerce – 2.7.5
       Elementor Header & Footer Builder: por Brainstorm Force
       Nikhil Chavan – 1.6.36
   
       Loco Translate: por Tim Whitlock – 2.6.10
       PagBank for WooCommerce: por PagBank – 1.1.1
       ShopEngine: por Wpmet – 4.6.5
       W3 Total Cache: por BoldGrid – 2.7.3
       White Label CMS: por www.videousermanuals.com – 2.7.4
       Brazilian Market on WooCommerce: por Claudio Sanches – 4.0.2
       WooCommerce: por Automattic – 9.0.2
       Yoast SEO: por Equipe Yoast – 22.9
       WP Cerber Segurança, Antispam e Verificação de Malware: por Cerber Tech Inc. – 9.6.2
       WPvivid Backup Plugin: por WPvivid Team – 0.9.102
   
       ### Inactive Plugins (1) ###
   
       YITH WooCommerce Wishlist: por YITH – 3.35.0
   
       ### Dropin Plugins () ###
   
       advanced-cache.php: advanced-cache.php
       db.php: db.php
   
       ### Must Use Plugins (1) ###
   
       aaa-wp-cerber.php: por Cerber Tech Inc. – 1.0
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: –
       Currency: BRL (R$)
       Currency Position: left_space
       Thousand Separator: .
       Decimal Separator: ,
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
       Enforce Approved Product Download Directories: ✔
       HPOS feature enabled: ✔
       Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
       HPOS data sync enabled: –
   
       ### Logging ###
   
       Enabled: ✔
       Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
       Retention period: 30 dias
       Level threshold: –
       Log directory size: 332 KB
   
       ### WC Pages ###
   
       Base da loja: #9 - /loja/
       Carrinho: #10 - /carrinho/
       Finalização de compra: #11 - /finalizar-compra/
       Minha conta: ❌ A página não contém o shortcode [woocommerce_my_account].
       Termos e condições: ❌ Página não definida
   
       ### Theme ###
   
       Name: Hello Elementor
       Version: 3.1.0
       Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
       Child Theme: ❌ – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: –
   
       ### Admin ###
   
       Enabled Features: activity-panels
       analytics
       product-block-editor
       coupons
       core-profiler
       customize-store
       customer-effort-score-tracks
       import-products-task
       experimental-fashion-sample-products
       shipping-smart-defaults
       shipping-setting-tour
       homescreen
       marketing
       mobile-app-banner
       navigation
       onboarding
       onboarding-tasks
       product-custom-fields
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       woo-mobile-welcome
       wc-pay-promotion
       wc-pay-welcome-page
   
       Disabled Features: minified-js
       new-product-management-experience
       pattern-toolkit-full-composability
       product-pre-publish-modal
       settings
       async-product-editor-category-field
       launch-your-store
       product-editor-template-system
   
       Daily Cron: ✔ Next scheduled: 2024-06-28 13:52:54 -04:00
       Options: ✔
       Notes: 77
       Onboarding: completed
   
       ### Action Scheduler ###
   
       Concluído: 5.323
       Oldest: 2024-05-27 16:12:00 -0400
       Newest: 2024-06-27 14:21:49 -0400
   
       Malsucedido: 7
       Oldest: 2024-04-17 09:54:02 -0400
       Newest: 2024-06-27 14:23:45 -0400
   
       Pendente: 2
       Oldest: 2024-06-28 13:55:22 -0400
       Newest: 2024-06-28 14:12:24 -0400
   
   
       ### Status report information ###
   
       Generated at: 2024-06-27 16:11:02 -04:00
       ```
   
 *  Thread Starter [gr7tecnologia](https://wordpress.org/support/users/gr7tecnologia/)
 * (@gr7tecnologia)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/delivery-method-issue/#post-17854919)
 * ![](https://i0.wp.com/clickbrink.com.br/wp-content/uploads/2024/06/Captura-de-
   tela-2024-06-27-162402.png?ssl=1)
 * To better understand the issue, please see the attached screenshot. When we reach
   the delivery method(Método de Entrega) section, it just keeps loading and does
   not proceed. I have already tested by deactivating all plugins, but without success.
   I also deactivated the checkout plugin and used the native WooCommerce checkout,
   but the problem persists.
 *  Plugin Contributor [Corey McKrill](https://wordpress.org/support/users/coreymckrill/)
 * (@coreymckrill)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/delivery-method-issue/#post-17855035)
 * [@gr7tecnologia](https://wordpress.org/support/users/gr7tecnologia/) I noticed
   in the browser console that there is a JavaScript error on the checkout page:
 *     ```wp-block-code
       XHR POSThttps://clickbrink.com.br/?wc-ajax=update_order_review[HTTP/2 500  122ms]
       ```
   
 * …which could indeed be related to the shipping section not loading. The `500`
   code means it’s an internal server error, which makes me think there might be
   a back end error happening that is preventing that request from completing correctly.
   If you go to WP Admin and go to WooCommerce’s Logs section (WooCommerce > Status
   > Logs), what sort of logs do you see there (can you take a screenshot perhaps)?
   Anything about fatal errors?
 *  Plugin Support [omarfpg a11n](https://wordpress.org/support/users/omarfpg/)
 * (@omarfpg)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/delivery-method-issue/#post-17876741)
 * Hi there 👋 ,
 * We haven’t heard from you in a while; this is to check if you’ve been able to
   fix the internal server error or if you still need help.
 * Thanks!
   -OP

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Delivery Method Issue’ is closed to new replies.

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## Tags

 * [checkout](https://wordpress.org/support/topic-tag/checkout/)
 * [shipping](https://wordpress.org/support/topic-tag/shipping/)

 * 5 replies
 * 3 participants
 * Last reply from: [omarfpg a11n](https://wordpress.org/support/users/omarfpg/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/delivery-method-issue/#post-17876741)
 * Status: resolved