Depicter Plugin Templates not loading

  • Resolved thehappygeek

    (@thehappygeek)


    3 years, 6 months ago

    Hi Support,

    I’ve downloaded and installed depicter plugin on 2 of my websites and both templates are not showing for both website. On one site I downloaded and installed the plugin from WordPress and uploaded it to the site and on the other website I installed it from the plugin option. But both do not work
    I am using Chrome and also tested it on Safari
    If you could advise it would be appreciated. I can send a screenshot if required

    Regards
    Ian

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author averta

    (@averta)

    3 years, 6 months ago

    Hi. @thehappygeek
    ​It’s most probably a server connectivity issue Please check out our guidelines here:
    ​https://depicter.helpscoutdocs.com/article/264-503-error

    Let us know

    Plugin Author averta

    (@averta)

    3 years, 6 months ago

    since we have not heard back from you, we assume that your issue has been resolved.

    Regards

    Thread Starter thehappygeek

    (@thehappygeek)

    3 years, 6 months ago

    Hi Averta

    No I still have the problem

    I have to import a slide in order to view it, I cannot preview any of the templates and its not productive to have to import all the ones which I think would look good on my sites

    If you can assist it would be appreciated,.

    I can’t add an image to illustrate to you

    Regards
    Ian

    Thread Starter thehappygeek

    (@thehappygeek)

    3 years, 5 months ago

    Hi Support,

    Just to give you an update, I have tried this on 2 separate websites that are on different hosting servers and I get the same error.

    FYI, I am using Divi Theme if this makes a difference? If you could reply back it would be appreciated.

    Thanks

    Thread Starter thehappygeek

    (@thehappygeek)

    3 years, 5 months ago

    Hi Support,

    Any update or solution for me or is anyone else having this issue?

    Plugin Author averta

    (@averta)

    3 years, 4 months ago

    Hi. ​Thank you for the follow-up. ​Can you please confirm the connectivity between your server and ours? ​Please see this documentation for more details on how to do that. ​https://depicter.helpscoutdocs.com/article/265-connectivity ​ We can confirm that our servers are up and running with no problems at the moment and also the data indicates that our users are using Depicter without this issue on a daily basis.

    Let us know

    Plugin Author averta

    (@averta)

    3 years, 3 months ago

    @thehappygeek
    I mark this topic as a resolved one since we have not heard back from you for a long time. Please reply here if still got issue

    Thread Starter thehappygeek

    (@thehappygeek)

    3 years, 3 months ago

    Hi @averta

    I sent you a reply 10 days ago and I can see now that it has been removed.

    So I will advise again, I can been able to ping successfully from the hosting server, so this is not an issue on my side.

    I do also believe that your level of support is very poor and to give answers to advise a user that “it doesn’t happen for other users so it’s not your issue”… this in my opinion is just a cope out and a fob off to get the issue resolved ASAP..

    This issue has not been addressed and to be honest I’m getting bored of it now as it is taking up too much of my time, you clearly have issues with your plugin that needs addressing and by the looks of it you can’t be bothered to look into them….

    I will look forward to some kind of response probably in 4 weeks time

    Plugin Author averta

    (@averta)

    3 years, 3 months ago

    @thehappygeek
    First of all please note that, when some thing happen only on one environment then the problem could be something specific to that environment not a general issue.
    Second please note that this is a support for Free, with ww.wp.xz.cn limitations and rules, for example we cannot ask to provide us a temporary account to your dashboard so we can have a look. Plus we do need to give our paid users a higher priority in support.
    Please provide us your log file so we can see what errors you will see while the issue happens on your site.

    Regards

    Plugin Author averta

    (@averta)

    3 years, 1 month ago

    @thehappygeek,

    There no reply from you for a long time, I make this topic as a resolved one, so please open a new ticket if still got issue

    Regards

Viewing 10 replies - 1 through 10 (of 10 total)

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