Title: Deprecated API version Last modified: August 26, 2021 --- # Deprecated API version * Resolved [Guilherme Frisoni](https://wordpress.org/support/users/frisoni/) * (@frisoni) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/) * I can’t send product to Facebook catalog after delete or reset product. * Checking log, it came up with this error: body: {“error”:{“message”:”(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v10.0.”,”type”:”OAuthException”,”code”:2635,”fbtrace_id”:”AQTTizFYA7KLix0LCkLWzGd”}} * How can I correct this? Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/deprecated-api-version/page/2/?output_format=md) [→](https://wordpress.org/support/topic/deprecated-api-version/page/2/?output_format=md) * [Thu P. a11n](https://wordpress.org/support/users/thup90/) * (@thup90) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14810698) * Hi there, * Could you share your **System Status Report**, it would help us to understand your site setup a bit better. You can find it via **WooCommerce > Status**. Select** Get system report** and then **Copy for support**. Once you’ve done that, paste it here in your reply. * [optiflow](https://wordpress.org/support/users/optiflow/) * (@optiflow) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14810782) * I’m getting the same error. * [optiflow](https://wordpress.org/support/users/optiflow/) * (@optiflow) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14811167) * The exact error message (from response headers) that I’m getting: * [www-authenticate] => OAuth “Facebook Platform” “invalid_request” “(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v10.0.” [facebook-api-version] => v9.0 * The “Facebook for Woocommerce” plugin version I’m using is 2.6.1 * [simonwesterlund](https://wordpress.org/support/users/simonwesterlund/) * (@simonwesterlund) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14811207) * Same error and same version, 2.6.1. * Woocommerce version: 4.9.3 Wordpress version: 5.8 * > There was an error trying sync products using the Catalog Batch API for job > c928…189: OAuthException: (#2635) You are calling a deprecated version of the > Ads API. Please update to the latest version: v10.0. * Thread Starter [Guilherme Frisoni](https://wordpress.org/support/users/frisoni/) * (@frisoni) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14811539) * My status report: * ``` ### WordPress Environment ### WordPress address (URL): https://www.zzz.com.br Site address (URL): https://www.zzz.com.br WC Version: 5.6.0 REST API Version: ✔ 5.6.0 WC Blocks Version: ✔ 5.5.1 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.5.1 Log Directory Writable: ✔ WP Version: 5.8 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: pt_BR External object cache: ✔ ### Server Environment ### Server Info: Apache/2.4.25 (Debian) PHP Version: 7.4.22 PHP Post Max Size: 25 MB PHP Time Limit: 300 PHP Max Input Vars: 2500 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~stretch-log Max Upload Size: 25 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.6.0 WC Database Prefix: csc_ Tamanho total do banco de dados: 345.81MB Tamanho dos dados do banco de dados: 207.76MB Tamanho do índice do banco de dado: 138.05MB csc_woocommerce_sessions: Dados: 9.02MB + Índex: 0.14MB + mecanismo InnoDB csc_woocommerce_api_keys: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB csc_woocommerce_attribute_taxonomies: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB csc_woocommerce_downloadable_product_permissions: Dados: 0.02MB + Índex: 0.17MB + mecanismo InnoDB csc_woocommerce_order_items: Dados: 1.52MB + Índex: 0.38MB + mecanismo InnoDB csc_woocommerce_order_itemmeta: Dados: 13.52MB + Índex: 9.03MB + mecanismo InnoDB csc_woocommerce_tax_rates: Dados: 0.02MB + Índex: 0.08MB + mecanismo InnoDB csc_woocommerce_tax_rate_locations: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB csc_woocommerce_shipping_zones: 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0.02MB + mecanismo InnoDB csc_wfls_settings: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB csc_wfNotifications: Dados: 0.08MB + Índex: 0.00MB + mecanismo InnoDB csc_wfPendingIssues: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB csc_wfReverseCache: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB csc_wfSNIPCache: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB csc_wfStatus: Dados: 0.11MB + Índex: 0.09MB + mecanismo InnoDB csc_wfTrafficRates: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB csc_woocommerce_bundled_itemmeta: Dados: 0.30MB + Índex: 0.36MB + mecanismo InnoDB csc_woocommerce_bundled_items: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB csc_woocommerce_gc_activity: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB csc_woocommerce_gc_cards: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB csc_woocommerce_gc_cardsmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB csc_woocommerce_gpf_google_taxonomy: Dados: 1.52MB + Índex: 0.00MB + mecanismo InnoDB 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1.7.0 WC Redução e restauração de estoque: por Fernando Acosta – 1.2.6 WC Tabela de Frete Offline: por Fernando Acosta – 1.5.0 Widgets in Menu for WordPress: por saurabhshukla yapapaya – 1.0.0 WooCommerce Checkout Flow: por Flow Digital Creative Ecommerce – 1.0.2 Woo Discount Rules PRO 2.0: por Flycart – 2.3.8 Woo Discount Rules: por Flycart – 2.3.8 WooCommerce Admin: por WooCommerce – 2.5.1 WooCommerce Buy One Get One Free: por Oscar Gare – 2.2.1 WooCommerce Cart Notices: por SkyVerge – 1.13.1 Claudio Sanches - Correios for WooCommerce: por Claudio Sanches – 3.8.0 Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2 WooCommerce Gift Cards: por SomewhereWarm – 1.8.0 WooCommerce Pixel Manager: por woopt – 1.11.2 WooCommerce Google Analytics Pro: por SkyVerge – 1.10.0 Advanced Order Export For WooCommerce (Pro): por AlgolPlus – 3.1.9 WooCommerce Order Status Manager: por SkyVerge – 1.13.2 Pagar.me para WooCommerce: por Pagar.me Claudio Sanches – 2.5.0 WooCommerce Product Bundles: por Em algum lugar quente – 6.10.2 WooCommerce Social Login: por SkyVerge – 2.11.0 WooCommerce Waitlist: por Neil Pie – 2.2.4 WooCommerce: por Automattic – 5.6.0 WooThumbs for WooCommerce by Iconic: por Iconic – 4.8.9 Wordfence Security: por Wordfence – 7.5.5 WP Rollback: por Impress.org – 1.7.1 ReCaptcha v2 for Contact Form 7: por IQComputing – 1.3.5 ### Inactive Plugins (3) ### Autonami Marketing Automations For WordPress: por BuildWooFunnels – 2.0.6 Disable Emails: por WebAware – 1.7.0 REST API Log: por Pete Nelson – 1.6.8 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Redis Object Cache Drop-In ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: BRL (R$) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-filtered (exclude-from-filtered) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base da loja: #6 - /loja/ Carrinho: #7 - /carrinho/ Finalizar compra: #8 - /finalizar-compra/ Minha conta: #9 - /minha-conta/ Termos e condições: ❌ Página não definida ### Theme ### Name: CSCLK - Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.14.2 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php csclk-flatsome-child/woocommerce/emails/customer-completed-order.php csclk-flatsome-child/woocommerce/emails/customer-on-hold-order.php csclk-flatsome-child/woocommerce/emails/customer-processing-order.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php csclk-flatsome-child/woocommerce/single-product/add-to-cart/variable.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### Gift Cards ### Database Version: 1.8.0 Loopback Test: – Task Queueing Test: ✔ ### Product Bundles ### Database Version: 6.10.2 Loopback Test: ✔ Template Overrides: – ### Social Login ### Facebook: ✔ Available Twitter: Disabled Google: ✔ Available Amazon: Disabled Linkedin: Disabled Paypal: Disabled Disqus: Disabled Yahoo: Disabled Vkontakte: Disabled ### Action Scheduler ### Complete: 58.587 Oldest: 2021-08-03 10:10:50 -0300 Newest: 2021-08-27 09:43:04 -0300 Failed: 51 Oldest: 2021-07-15 16:57:08 -0300 Newest: 2021-08-16 07:24:56 -0300 Pending: 2 Oldest: 2021-08-27 13:38:36 -0300 Newest: 2021-09-02 23:56:03 -0300 ### Status report information ### Generated at: 2021-08-27 09:57:55 -03:00 ``` - This reply was modified 4 years, 9 months ago by [Guilherme Frisoni](https://wordpress.org/support/users/frisoni/). * [wp_edu](https://wordpress.org/support/users/alemao2k6/) * (@alemao2k6) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14812745) * Same thing here, unfortunately. * My product sets are not syncing at all. * I tried to disconnect and reconnected the integration, but nothing changed. * Please advise! * [wp_edu](https://wordpress.org/support/users/alemao2k6/) * (@alemao2k6) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14812750) * This is the error I’m getting, like the other folks up here. * body: {“error”:{“message”:”(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v10.0.”,”type”:”OAuthException”,” code”:2635,”fbtrace_id”:”AuykdGgYTVcL7B77IZa2W2v”}} * 08-27-2021 @ 16:46:38 – There was an error trying sync products using the Catalog Batch API for job 1627fa0bd044aad74806efa94433de67: OAuthException: (#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v10.0. * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14813824) * Thanks for sharing the system status report [@frisoni](https://wordpress.org/support/users/frisoni/). * I will try replicating this behavior on a test site and get back to you with findings soon. * Hey [@alemao2k6](https://wordpress.org/support/users/alemao2k6/), [@simonwesterlund](https://wordpress.org/support/users/simonwesterlund/) and [@optiflow](https://wordpress.org/support/users/optiflow/), * I’m sorry to read you are experiencing the same. * Since you’re not the person who originally started this topic then, per [the forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too), please [start your own topic](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-post)? We’ll be more than happy to help there 🙂 * **Please share a link to this topic for reference once you do, and make sure you include your system status report too.** * See you! * Thread Starter [Guilherme Frisoni](https://wordpress.org/support/users/frisoni/) * (@frisoni) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14814271) * Thanks [@battouly](https://wordpress.org/support/users/battouly/). * If you need, I can replicate my site in a testing environment for you. Just tell me. * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14814346) * Hey [@frisoni](https://wordpress.org/support/users/frisoni/), * Thanks for the cooperation, I appreciate. * We’ve seen quite a few reports about this issue since yesterday. The developers are currently looking into it and maybe coming with a solution soon. * I will keep you posted with updates on this thread. * Thanks again for your patience while we work on this. * Best! * [willaxa](https://wordpress.org/support/users/willaxa/) * (@willaxa) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14815328) * Following this too. Seems I’m having the same deprecated API as well. * [schero86](https://wordpress.org/support/users/schero86/) * (@schero86) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14816367) * I found the fix. You have to go to facebook-for-woocommerce/includes/fbgraph. php And change the line const API_VERSION = ‘v9.0’; to const API_VERSION = ‘v10.0’;` * Thread Starter [Guilherme Frisoni](https://wordpress.org/support/users/frisoni/) * (@frisoni) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14816417) * Thanks [@schero86](https://wordpress.org/support/users/schero86/). * That seems to work. 🙂 * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years, 9 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14817243) * [@frisoni](https://wordpress.org/support/users/frisoni/), * The developers worked on this and a new release will be available early this week. * Please keep an eye out for a release from today. * Best! * [wp_edu](https://wordpress.org/support/users/alemao2k6/) * (@alemao2k6) * [4 years, 8 months ago](https://wordpress.org/support/topic/deprecated-api-version/#post-14833786) * Thank you very much development team, the plugin is fixed for the API version issue. * I’d just like to share that I had to delete my main product set (the only one I am actually using in ads), because along the way it stopped updating when I add or remove products from the related woocommerce category; Especially when removing, the products still remained in the FB product set on Facebook business manager…. * Deleting the product set on Facebook for Woocommerce plugin settings, and recreating it worked like a charm. If I have issues syncing again, I will open a new ticket, but I believe this was a glitch due to the API error reported here. * Thanks Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/deprecated-api-version/page/2/?output_format=md) [→](https://wordpress.org/support/topic/deprecated-api-version/page/2/?output_format=md) The topic ‘Deprecated API version’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 16 replies * 9 participants * Last reply from: [Sol J. a11n](https://wordpress.org/support/users/solstudioim/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/deprecated-api-version/page/2/#post-14834490) * Status: resolved