Title: [Dev] Order Importing
Last modified: August 14, 2025

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# [Dev] Order Importing

 *  Resolved [Howdy_McGee](https://wordpress.org/support/users/howdy_mcgee/)
 * (@howdy_mcgee)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/dev-order-importing/)
 * Hello,
 * I’m working on an extension of this plugin and am wondering how WooCommerce Orders
   get imported to ShipStation: Does ShipStation do the Order Querying and Processing,
   or does this plugin provide ShipStation with the Order Information? I understand
   there’s a WooCommerce REST connection during setup.
 * I’m trying to modify the Orders before being importing into ShipStation so that
   ShipStation interprets some of my Order information correctly, which is where
   I’m trying to figure out who is responsible for interpreting the WC Order data
   when handing it off to ShipStation.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/)
 * (@frankremmy)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/dev-order-importing/#post-18599739)
 * Hi [@howdy_mcgee](https://wordpress.org/support/users/howdy_mcgee/),
 * Great question and you’re thinking in the right direction.
 * ShipStation.com initiates the order import by making an API call to your WooCommerce
   store’s ShipStation extension endpoint. From there:
    - The ShipStation extension on your site receives that call.
    - It processes the request based on its configuration and generates an XML response
      containing all relevant order data: items, customer info, gift messages, etc.
    - ShipStation then parses that XML and imports the orders into its system.
 * So yes, the ShipStation extension is responsible for interpreting and formatting
   the order data before ShipStation ever sees it. ShipStation doesn’t query WooCommerce
   directly, but relies on the extension to do the heavy lifting. For your use case:
 * If you’re trying to modify how orders appear in ShipStation (e.g. adjusting metadata,
   adding flags, tweaking item descriptions), you’ll want to hook into the extension’s
   logic where it builds that XML output. That’s the sweet spot for customizing 
   what ShipStation receives.
 * Since this involves customization, I’m afraid we can’t provide the specific implementation
   details as it’s outside our [Support Policy](https://woocommerce.com/support-policy/).
   But you can definitely explore our [Codeable partners](https://www.codeable.io/partners/woocommerce/).
 * I hope that helps. Let us know if you need anything else.
 *  Plugin Support [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * (@chrism245)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/dev-order-importing/#post-18609296)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.
 * If you have time, we’d be grateful for a review: [https://wordpress.org/support/plugin/woocommerce-shipstation-integration/reviews/](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/reviews/)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘[Dev] Order Importing’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-shipstation-integration/assets/icon-256x256.
   png?rev=3234406)
 * [ShipStation for WooCommerce](https://wordpress.org/plugins/woocommerce-shipstation-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-shipstation-integration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * Last activity: [9 months, 1 week ago](https://wordpress.org/support/topic/dev-order-importing/#post-18609296)
 * Status: resolved