Title: Developer blames user for poor security
Last modified: June 23, 2025

---

# Developer blames user for poor security

 *  [drfingerless](https://wordpress.org/support/users/drfingerless/)
 * (@drfingerless)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/developer-blames-user-for-poor-security/)
 * A third party hacker used a fictitious email address at my domain to use my premium
   license and after this was drawn to their attention Servmask simply removed my
   license without compensation, blaming me for the security breach of their system.
   
   Used to be good, but gone downhill badly. Bad tempered and dismissive.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Yani](https://wordpress.org/support/users/yaniiliev/)
 * (@yaniiliev)
 * [11 months ago](https://wordpress.org/support/topic/developer-blames-user-for-poor-security/#post-18550644)
 * To clarify, our system was not compromised. What happened is that your license
   was found to be used and downloaded by many unrelated users, likely due to it
   being shared or leaked. When this happens, we take action to prevent further 
   abuse and protect our products.
 * We’re not blaming you for poor security but we do have to enforce our license
   terms when widespread misuse is detected. If you believe there’s been a mistake,
   please contact support so we can review your case: [https://servmask.com/contact-support](https://servmask.com/contact-support)
 *  Thread Starter [drfingerless](https://wordpress.org/support/users/drfingerless/)
 * (@drfingerless)
 * [10 months ago](https://wordpress.org/support/topic/developer-blames-user-for-poor-security/#post-18591714)
 * Not shared, not leaked, hacked perhaps. But not willful on my part. And yet I
   am the one who is punished. You say in your response here ‘contact support so
   we can review your case’. Well I did contact support, and what do you think happened?
   Nothing. This is poor treatment on your part. As I suggested why not nullify 
   the original license, thereby removing all hacked licenses, and re-issue me with
   a clean one?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Developer blames user for poor security’ is closed to new replies.

 * ![](https://ps.w.org/all-in-one-wp-migration/assets/icon-256x256.png?rev=2458334)
 * [All-in-One WP Migration and Backup](https://wordpress.org/plugins/all-in-one-wp-migration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/all-in-one-wp-migration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/all-in-one-wp-migration/)
 * [Active Topics](https://wordpress.org/support/plugin/all-in-one-wp-migration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/all-in-one-wp-migration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/all-in-one-wp-migration/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [drfingerless](https://wordpress.org/support/users/drfingerless/)
 * Last activity: [10 months ago](https://wordpress.org/support/topic/developer-blames-user-for-poor-security/#post-18591714)