Title: DEVICE_DATA_NOT_AVAILABLE
Last modified: September 12, 2024

---

# DEVICE_DATA_NOT_AVAILABLE

 *  Resolved [mherding](https://wordpress.org/support/users/mherding/)
 * (@mherding)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/device_data_not_available/)
 * Dear Support Team,
 * I am encountering an issue with the PayPal payment integration on our WooCommerce
   site, specifically when users choose the “Pay Upon Invoice” payment method. The
   error message we are receiving is as follows:
 * **DEVICE_DATA_NOT_AVAILABLE** Device Data is not available for processing this
   order. The PayPal-Client-Metadata-Id header value sent during the `Create Order`
   API call is either missing or incorrect, or there was an error in collecting 
   required data. Please verify if the appropriate value for the PayPal-Client-Metadata-
   Id header is being sent during the ‘Create Order’ API call. Please note this 
   error only applies to payment_source.pay_upon_invoice at the moment.
 * It appears that the issue is related to the `PayPal-Client-Metadata-Id` not being
   properly sent or received. We have checked the integration settings and verified
   that API keys and other configurations are correct. However, the error persists.
 * Could you please assist us in resolving this issue? Any guidance on how to ensure
   the correct `PayPal-Client-Metadata-Id` is being included in the API call, or
   any other steps we should take to address this problem, would be greatly appreciated.
 * Thank you for your support.
   We are using cart flow, but the normal PayPal Payments
   work.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/device_data_not_available/#post-18012887)
 * Hello [@mherding](https://wordpress.org/support/users/mherding/)
 * We are working on a solution for this and have created a ticket to address the
   problem. A patch to resolve this issue will be included in an upcoming update.
 * We will notify you once the update is available. If you have any further questions
   or need assistance in the meantime, feel free to reach out.
 * Kind Regards,
 * Krystian
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/device_data_not_available/#post-18017999)
 * Hello [@mherding](https://wordpress.org/support/users/mherding/)
 * Please check if this issue is resolved with the current alpha release candidate
   available here: [WooCommerce PayPal Payments 2.9.1-rc1](https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/2.9.1-rc1).
   We’ve just released it on GitHub, and it may contain the fix you’re looking for.
 * Let us know if that works for you.
 * Kind Regards,
   Krystian
 *  Thread Starter [mherding](https://wordpress.org/support/users/mherding/)
 * (@mherding)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/device_data_not_available/#post-18020154)
 * Hey thanks,
   now its working fine.
 * We work in production with the status “in progress”. This triggers the invoice,
   can this also be done with the status completed?
 * We manufacture handmade products and sometimes need 25 days for production.
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/device_data_not_available/#post-18021378)
 * Hello [@mherding](https://wordpress.org/support/users/mherding/)
 * In WooCommerce, you can trigger an invoice at any status, depending on how the
   workflow is configured. One way to achieve this is by using an automation plugin
   like “WooCommerce Order Status Control” or “AutomateWoo.” These tools can help
   trigger actions (like sending invoices) based on the status change to “Completed.”
 * Kind regards,
   Krystian

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘DEVICE_DATA_NOT_AVAILABLE’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/device_data_not_available/#post-18021378)
 * Status: resolved