Title: DHL REQUEST ERROR MESSAGE
Last modified: September 14, 2017

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# DHL REQUEST ERROR MESSAGE

 *  Resolved [tmtinteractive](https://wordpress.org/support/users/tmtinteractive/)
 * (@tmtinteractive)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/dhl-request-error-message/)
 * Hi, i have this error while using the plugin:
    <?xml version=”1.0″ encoding=”
   UTF-8″?> <p:DCTRequest xmlns:p=”[http://www.dhl.com&#8221](http://www.dhl.com&#8221);
   xmlns:p1=”[http://www.dhl.com/datatypes&#8221](http://www.dhl.com/datatypes&#8221);
   xmlns:p2=”[http://www.dhl.com/DCTRequestdatatypes&#8221](http://www.dhl.com/DCTRequestdatatypes&#8221);
   xmlns:xsi=”[http://www.w3.org/2001/XMLSchema-instance&#8221](http://www.w3.org/2001/XMLSchema-instance&#8221);
   xsi:schemaLocation=”[http://www.dhl.com](http://www.dhl.com) DCT-req.xsd “> <
   GetQuote> <Request> <ServiceHeader> <MessageTime>2017-09-14T15:20:53</MessageTime
   > <MessageReference>1234567890123456789012345678901</MessageReference> <SiteID
   >COASTALANE</SiteID> <Password>V54RDNKE1y</Password> </ServiceHeader> </Request
   > <From> <CountryCode>NG</CountryCode> <City>Lagos</City> </From> <BkgDetails
   > <PaymentCountryCode>NG</PaymentCountryCode> <Date>2017-09-14</Date> <ReadyTime
   >PT10H21M</ReadyTime> <DimensionUnit>CM</DimensionUnit> <WeightUnit>KG</WeightUnit
   > <Pieces> <Piece><PieceID>1</PieceID><PackageTypeCode>BOX</PackageTypeCode><
   Height>10</Height><Depth>30</Depth><Width>20</Width><Weight>10</Weight></Piece
   ><Piece><PieceID>2</PieceID><PackageTypeCode>BOX</PackageTypeCode><Height>10</
   Height><Depth>30</Depth><Width>20</Width><Weight>10</Weight></Piece> </Pieces
   > <PaymentAccountNumber>365122638</PaymentAccountNumber> <IsDutiable>N</IsDutiable
   > <NetworkTypeCode>AL</NetworkTypeCode>
 *  </BkgDetails>
    <To> <CountryCode>NG</CountryCode> <Postalcode></Postalcode> 
   </To>
 *  </GetQuote>
    </p:DCTRequest>
 * I’ve contacted the guys at DHL but they said <ReadyTime>PT10H21M</ReadyTime> 
   should be <ReadyTimeGMTOffset>+01:00</ReadyTimeGMTOffset> since i’m using from
   Nigeria. What am I doing wrong?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdhl-request-error-message%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/dhl-request-error-message/#post-9497198)
 * Thanks for the request.
    Can you please paste the response also?
 *  Thread Starter [tmtinteractive](https://wordpress.org/support/users/tmtinteractive/)
 * (@tmtinteractive)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/dhl-request-error-message/#post-9497239)
 * I’ve actually edited your source code to add the ReadyTimeGMTResponse, but i 
   still have the error thrown. Below is the Response for the new error:
    <?xml 
   version=”1.0″ encoding=”UTF-8″?><res:ErrorResponse xmlns:res=’[http://www.dhl.com&#8217](http://www.dhl.com&#8217);
   xmlns:xsi=’[http://www.w3.org/2001/XMLSchema-instance&#8217](http://www.w3.org/2001/XMLSchema-instance&#8217);
   xsi:schemaLocation= ‘[http://www.dhl.com](http://www.dhl.com) err-res.xsd’> <
   Response> <ServiceHeader> <MessageTime>2017-09-14T17:56:08+01:00</MessageTime
   > <MessageReference>1234567890123456789012345678901</MessageReference> <SiteID
   >COASTALANE</SiteID> <Password>COASTALANE</Password> </ServiceHeader> <Status
   > <ActionStatus>Error</ActionStatus> <Condition> <ConditionCode>111</ConditionCode
   > <ConditionData>Error in parsing request XML:Error: The content of element type"
   BkgDetails" must match "(PaymentCountryCode,Date,ReadyTime,ReadyTimeGMTOffset?,
   DimensionUnit,WeightUnit,(NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,
   NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?,NumberOfPieces?),
   ShipmentWeight?,Volume?,MaxPieceWeight?,MaxPieceHeight?,MaxPieceDepth?,MaxPieceWidth?,
   Pieces?,PaymentAccountNumber?,IsDutiable?,NetworkTypeCode?,QtdShp*,CODAmount?,
   CODCurrencyCode?,CODAccountNumber?,InsuredValue?,InsuredCurrency?)". at line 
   30, column 18</ConditionData> </Condition> </Status> </Response></res:ErrorResponse
   >
 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/dhl-request-error-message/#post-9497271)
 * Hi [@tmtinteractive](https://wordpress.org/support/users/tmtinteractive/),
 * The error message indicates that the products are missing weight and dimension.
   You’ll have to add weight and dimension to your products for the API to calculate
   the shipping cost.
 * Once you enter weight and dimension it should work fine.
 *  Thread Starter [tmtinteractive](https://wordpress.org/support/users/tmtinteractive/)
 * (@tmtinteractive)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/dhl-request-error-message/#post-9500415)
 * I’ve added weight and dimension in the Product data Tab. Still throws desame 
   error
 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/dhl-request-error-message/#post-9500470)
 * Hi [@tmtinteractive](https://wordpress.org/support/users/tmtinteractive/),
 * In that case, I request you to approach DHL with the request and response. They
   will surely help you.
 * Do let us know if you need any assistance from our side.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘DHL REQUEST ERROR MESSAGE’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [xadapter](https://wordpress.org/support/users/xadapter/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/dhl-request-error-message/#post-9500470)
 * Status: resolved