Title: Different counts … Last modified: August 8, 2022 --- # Different counts … * Resolved [webmark487](https://wordpress.org/support/users/webmark487/) * (@webmark487) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/) * Hi, * In case I freshly load [https://www.greenfilmnet.org/members/](https://www.greenfilmnet.org/members/), 37 members are shown. Also in the paging there are 37 members. [https://pasteboard.co/zYiVqkdybXC3.jpg](https://pasteboard.co/zYiVqkdybXC3.jpg) * Although Youzify counts 29 members already (on the upper left corner of the search result area: [https://pasteboard.co/tdcrgJRc3LW6.jpg](https://pasteboard.co/tdcrgJRc3LW6.jpg)) * Once I click on the paging, there are only 29 members (it says, “active” members): [https://pasteboard.co/FVCeeOUqLgeL.jpg](https://pasteboard.co/FVCeeOUqLgeL.jpg) * Why is there this discrepancy? * And what is meant by “active” members? * Best regards and thx in advance Markus * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdifferent-counts%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Support [Youzify](https://wordpress.org/support/users/kainelabsteam/) * (@kainelabsteam) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/#post-15899309) * Hello [@webmark487](https://wordpress.org/support/users/webmark487/) * Thanks for reaching us * Kindly check this article to fix this issue * [https://kainelabs.ticksy.com/article/15097/](https://kainelabs.ticksy.com/article/15097/) * I hope it helps * Best Regards, KaineLabs Team. * Thread Starter [webmark487](https://wordpress.org/support/users/webmark487/) * (@webmark487) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/#post-15899883) * It fixes the issue somehow, but not really. * I used the third method, both snippets. So now the users are all there, and it counts 37 members (instead of 29 without the second snippet). * First problem: with every new user I have to do this procedure again, in case he does not login. * Second problem: search still doesn´t find those users, that haven´t been displayed before (“Sorry, no members were found.”) * And, as a third point: I logged in with those users accounts (that I didn´t find in the list – before I did the trick with the snippets). And they still didn´ t show up in the list and the member count still didn´t change. * And one additional question: Which field in the database is relevant? Is it last_activity or wfls-last-login in table wp_usermeta? - This reply was modified 3 years, 10 months ago by [webmark487](https://wordpress.org/support/users/webmark487/). - This reply was modified 3 years, 10 months ago by [webmark487](https://wordpress.org/support/users/webmark487/). * Plugin Support [Youzify](https://wordpress.org/support/users/kainelabsteam/) * (@kainelabsteam) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/#post-15900275) * Hi [@webmark487](https://wordpress.org/support/users/webmark487/) * Can you clarify more please? So the problem is, the search function can not find any results? * If yes, I am afraid if that issue come from the advance search plugin you are using. Please try disable it, and try search with Youzify original search feature. And see if the issue persist or not. * Best Regards, KaineLabs Team. * Thread Starter [webmark487](https://wordpress.org/support/users/webmark487/) * (@webmark487) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/#post-15900788) * Hi * I already deactivated the BP Profile Search plugin. * And when you go to [https://www.greenfilmnet.org/members/](https://www.greenfilmnet.org/members/) you can find the member “CINEMARE” in the members list. * If you search for “cinemare” you get “Sorry, no members were found.” * [https://pasteboard.co/DiLyoowBd9eC.jpg](https://pasteboard.co/DiLyoowBd9eC.jpg) * (interestingly, searching for “cinemare” will have a result in case you are logged in) * If you seach for “cinemambiente” for example (is a different member), there is a result. * Best regards, Markus * (what I noticed: if you search for “cinemare” you get “Sorry, no members were found.” But if you then click on Order by: Alphabetical, you will see the correct search result. - This reply was modified 3 years, 10 months ago by [webmark487](https://wordpress.org/support/users/webmark487/). * Plugin Support [Youzify](https://wordpress.org/support/users/kainelabsteam/) * (@kainelabsteam) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/#post-15902781) * Hello [@webmark487](https://wordpress.org/support/users/webmark487/) * I test to search on your website with keyword “cinemare” in logged out condition, it show up fine on the result. Kindly check this screenshot * [https://ibb.co/1m66bgj](https://ibb.co/1m66bgj) * Best Regards, KaineLabs Team. * Thread Starter [webmark487](https://wordpress.org/support/users/webmark487/) * (@webmark487) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/#post-15903129) * in the screenshot you attached one can see that the search was for “cinemambiente” * you have to search for “cinemare” * Plugin Support [Youzify](https://wordpress.org/support/users/kainelabsteam/) * (@kainelabsteam) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/#post-15906412) * Hello [@webmark487](https://wordpress.org/support/users/webmark487/) * I can not find “cinemambiente” on any info of your members. Can you tell me is it username for a member? * I think thet’s why no reseluts with that keyword, because it does not exist on any of your members informations.. * Best Regards, KaineLabs Team. - This reply was modified 3 years, 10 months ago by [Youzify](https://wordpress.org/support/users/kainelabsteam/). * Thread Starter [webmark487](https://wordpress.org/support/users/webmark487/) * (@webmark487) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/#post-15906700) * would you pls. search for “cinemare” * like you can see from my screenshot: [https://pasteboard.co/DiLyoowBd9eC.jpg](https://pasteboard.co/DiLyoowBd9eC.jpg) * this is the member, that is not found - This reply was modified 3 years, 10 months ago by [webmark487](https://wordpress.org/support/users/webmark487/). * Thread Starter [webmark487](https://wordpress.org/support/users/webmark487/) * (@webmark487) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/#post-15909236) * fyi * Festival name = CINEMARE International Ocean Film Festival Kiel (see [https://pasteboard.co/mSRJ3PpUeO5M.jpg](https://pasteboard.co/mSRJ3PpUeO5M.jpg)) * and when you go to [https://www.greenfilmnet.org/members](https://www.greenfilmnet.org/members) and then search for “cinemare”, there is no result * If you click on order by “Alphabetical” then you get the member as search result. * Why not before? * Plugin Support [Youzify](https://wordpress.org/support/users/kainelabsteam/) * (@kainelabsteam) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/#post-15909738) * Hello [@webmark487](https://wordpress.org/support/users/webmark487/) * Please use this snippet code * [https://gist.github.com/shanebp/b73343e9c9a6509d2bbc47de80c881c1](https://gist.github.com/shanebp/b73343e9c9a6509d2bbc47de80c881c1) * [https://gist.github.com/KaineLabs/4705dcada66a116fa1f58c9ff275acc3#file-yz-md-show-all-site-members-count-php](https://gist.github.com/KaineLabs/4705dcada66a116fa1f58c9ff275acc3#file-yz-md-show-all-site-members-count-php) * Paste the snippet on bp-custom.php file (you need to create a new file one) and upload it into wp-content/plugins folder. * Please check your members page, once all members already appear then delete the snippet code. * Best Regards, KaineLabs Team. * Thread Starter [webmark487](https://wordpress.org/support/users/webmark487/) * (@webmark487) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/page/2/#post-15910149) * I did that already some days ago. * “CINEMARE” is already in the members list ([https://www.greenfilmnet.org/members/](https://www.greenfilmnet.org/members/)). * But if you search for “cinemare” you get “Sorry, no members were found.” * Plugin Support [Youzify](https://wordpress.org/support/users/kainelabsteam/) * (@kainelabsteam) * [3 years, 10 months ago](https://wordpress.org/support/topic/different-counts/page/2/#post-15912941) * Hello [@webmark487](https://wordpress.org/support/users/webmark487/) * This article should help * [https://kainelabs.ticksy.com/article/15097/](https://kainelabs.ticksy.com/article/15097/) * As I can see Cinemare user always dissapear after we do a search and refresh your page. * Best Regards, KaineLabs Team. - This reply was modified 3 years, 10 months ago by [Youzify](https://wordpress.org/support/users/kainelabsteam/). * Thread Starter [webmark487](https://wordpress.org/support/users/webmark487/) * (@webmark487) * [3 years, 9 months ago](https://wordpress.org/support/topic/different-counts/page/2/#post-15927440) * Ok, this is the third time (within this ticket) that you refer to the same article. * And I already told you, that it still doesn´t work. If you search for “cinemare” on [https://www.greenfilmnet.org/members/](https://www.greenfilmnet.org/members/) you get “Sorry, no members were found.” * I checked that in various browsers, also with incognito mode. * If you search for “cinemare” (no result) and then order by “alphabetical”, you get the correct result. * I think, this should be a very good hint. * And another hint may be, that in the table wp_usermeta there are two entries ( for a user, which is shown in the search results) which are missing for “cinemare”, are those 2 relevant? * last_activity 2020-12-18 00:25:56 * yz_account_verified on * And one important thing: it works when you are logged in (you can then go to [https://www.greenfilmnet.org/members](https://www.greenfilmnet.org/members), search for “cinemare” and get the correct result instantly – with one try. - This reply was modified 3 years, 9 months ago by [webmark487](https://wordpress.org/support/users/webmark487/). - This reply was modified 3 years, 9 months ago by [webmark487](https://wordpress.org/support/users/webmark487/). Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Different counts …’ is closed to new replies. * ![](https://ps.w.org/youzify/assets/icon-256x256.png?rev=2487434) * [Youzify – BuddyPress Community, User Profile, Social Network & Membership Plugin for WordPress](https://wordpress.org/plugins/youzify/) * [Frequently Asked Questions](https://wordpress.org/plugins/youzify/#faq) * [Support Threads](https://wordpress.org/support/plugin/youzify/) * [Active Topics](https://wordpress.org/support/plugin/youzify/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/youzify/unresolved/) * [Reviews](https://wordpress.org/support/plugin/youzify/reviews/) * 19 replies * 2 participants * Last reply from: [webmark487](https://wordpress.org/support/users/webmark487/) * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/different-counts/page/2/#post-15927440) * Status: resolved