Title: Difficulty Logging In
Last modified: February 23, 2017

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# Difficulty Logging In

 *  Resolved [Laura](https://wordpress.org/support/users/wootlala/)
 * (@wootlala)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/difficulty-logging-in/)
 * Hi there! I installed this theme on a fresh installation, and I’ve purchased 
   the slider that goes with it – but I’ve noticed that every time I try to log 
   in, I need to reset my password to get access to the WordPress dashboard. This
   problem doesn’t happen when I switch themes – but switching themes resets all
   of the customizer settings in the emmet theme, so this troubleshooting is costing
   a lot of time.. was wondering if you can pinpoint what is causing the login problem?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [Laura](https://wordpress.org/support/users/wootlala/)
 * (@wootlala)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/difficulty-logging-in/#post-8853274)
 * Just FYI if anyone else has the same issue – this had nothing to do with the 
   theme or the paid plugin, but the hosting account that the client purchased didn’t
   have the webconfig file set to writable. It was a windows-hosted basic GoDaddy
   account, and [here’s the solution](https://www.godaddy.com/help/set-directory-permissions-windows-6481)
   if you’re looking for what I did to resolve it.
 * Kind of bummed I had no response from the developer of this theme for help troubleshooting
   though, as the theme is rough to troubleshoot due to its extensive usage of the
   customizr.
 * My solution there – to save the customizer settings – was to use [this paid plugin](https://wordpress.org/plugins/all-in-one-wp-migration/)
   to export my site before I went disabling themes and plugins to figure out the
   cause.
 *  [motopress](https://wordpress.org/support/users/motopress/)
 * (@motopress)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/difficulty-logging-in/#post-8854401)
 * Hi Laura, sorry for a late reply. Switching a theme should not reset all settings
   while all widgets and settings are saved in database. Moreover each theme settings
   are saved in a separate ‘place’ by theme slug. You may experiment with any default
   theme like twentyfifteen or twentysixteen by customizing theme once. When switching
   between these themes you should see your previously configured settings and widgets.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Difficulty Logging In’ is closed to new replies.

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## Tags

 * [login problem](https://wordpress.org/support/topic-tag/login-problem/)

 * 2 replies
 * 2 participants
 * Last reply from: [motopress](https://wordpress.org/support/users/motopress/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/difficulty-logging-in/#post-8854401)
 * Status: resolved