Title: Difficulty testing
Last modified: August 30, 2016

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# Difficulty testing

 *  Resolved [linkomatic](https://wordpress.org/support/users/linkomatic/)
 * (@linkomatic)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/difficulty-testing/)
 * I have been having difficulty testing the efficacy of the plugin. I open a new
   incognito window, go to the site, and submit a request to sign up to the blog.
   I use an email address that is NOT the same as the administrator. I then receive
   the confirmation email, and reply to it with the required “agree” message. Then…
   nothing. I don’t receive a confirmation email saying I have been added to the
   subscription list, and the requesting user is not added to the list of WordPress
   Users in the back end. The site is highhopesfoundation.org.
 * [https://wordpress.org/plugins/postmatic/](https://wordpress.org/plugins/postmatic/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Postmatic](https://wordpress.org/support/users/vernal/)
 * (@vernal)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/difficulty-testing/#post-6678115)
 * Hey There,
 * We had a blip in service this morning which we are still investigating. I see
   your reply sitting in the queue. The confirmation should be to you soon. Sorry
   for the delay.
 * PS – For best service please submit tickets to [support@gopostmatic.com](https://wordpress.org/support/topic/difficulty-testing/support@gopostmatic.com?output_format=md).
 * Best,
    Jason
 *  Thread Starter [linkomatic](https://wordpress.org/support/users/linkomatic/)
 * (@linkomatic)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/difficulty-testing/#post-6678124)
 * I just received THREE confirmation emails sent to the same address — which could
   be rather confusing/annoying to a casual user, and may cause them to unsubscribe.
 *  Thread Starter [linkomatic](https://wordpress.org/support/users/linkomatic/)
 * (@linkomatic)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/difficulty-testing/#post-6678129)
 * By the way, I understand the reasons for having a separate support forum outside
   of wordpress.org, but then other people who want to see the support history —
   if they are investigating the possibility of using the plugin, or attempting 
   to research a problem they are having — lose all visibility to that information.
 *  Plugin Author [Postmatic](https://wordpress.org/support/users/vernal/)
 * (@vernal)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/difficulty-testing/#post-6678130)
 * Good morning.
 * You received three confirmation emails because you confirmed three times. Normally
   you would only confirm once but because we had a brief outage this morning you
   did it multiple times.
 * We resend the confirmation email for each time you reply under the assumption
   that, well, you didn’t get it the first time so you are trying again. Email is
   tricky that way.
 * We have a huge and daily updated documentation site available at [http://docs.gopostmatic.com](http://docs.gopostmatic.com).
   Users are welcome to search for past issues there.
 * Best,
    Jason
 *  Thread Starter [linkomatic](https://wordpress.org/support/users/linkomatic/)
 * (@linkomatic)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/difficulty-testing/#post-6678134)
 * Ok, well, documentation, FAQs, etc are good, but having the support history available
   is **extremely** valuable to a potential or current user. If you were to provide
   that as well, then I would say “A+”. Without it…”B-“. Just my opinion.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Difficulty testing’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [linkomatic](https://wordpress.org/support/users/linkomatic/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/difficulty-testing/#post-6678134)
 * Status: resolved