• Hello, for a few versions I cannot mask my files, the only thing I did was put a password so that not all users downloaded the file.
    Today I can no longer access the file and it sends the message “Direct access disabled!”
    Version 3.2.37

    The page I need help with: [log in to see the link]

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  • Hi @jaime3344

    Greetings for the day.

    In our testing, it seems Masking is working fine. Please update to the latest version first if you use the older one.

    Apart from that, you can use the lock option instead. Please check this: https://prnt.sc/9riLAiC0ilEw.

    However, to remove the Direct access disabled! message, ensure that you have removed the restriction from your related file. Here’s the reference screenshot: https://prnt.sc/FzONN-Hzq7eX.

    I hope that helps and answers your query.

    Regards

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