Title: Directories not visible to non-logged in users Last modified: January 13, 2026 --- # Directories not visible to non-logged in users * [Michael Kracke](https://wordpress.org/support/users/krack3/) * (@krack3) * [2 months, 3 weeks ago](https://wordpress.org/support/topic/directories-not-visible-to-non-logged-in-users/) * Since updating to 2.11.1 our directories only work with logged in members. At first I thought this was because the privacy options were all set to “Members Only”. So I changed it to “Anyone” and now the directories correctly state how many users were found, but do not display any information. * We’ve cleared cache and attempted to reinstall the plugin. Restoring to the previous version does fix the issue. However, with the security issues in that version, it would be preferable to stay at with the current/newer version. - This topic was modified 2 months, 3 weeks ago by [Michael Kracke](https://wordpress.org/support/users/krack3/). Reason: adding more info - This topic was modified 2 months, 3 weeks ago by [Michael Kracke](https://wordpress.org/support/users/krack3/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdirectories-not-visible-to-non-logged-in-users%2Fpage%2F2%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 16 through 19 (of 19 total) [←](https://wordpress.org/support/topic/directories-not-visible-to-non-logged-in-users/?output_format=md) [1](https://wordpress.org/support/topic/directories-not-visible-to-non-logged-in-users/?output_format=md) 2 * Thread Starter [Michael Kracke](https://wordpress.org/support/users/krack3/) * (@krack3) * [3 weeks, 5 days ago](https://wordpress.org/support/topic/directories-not-visible-to-non-logged-in-users/page/2/#post-18848191) * [@yuriinalivaiko](https://wordpress.org/support/users/yuriinalivaiko/) I have restored our site down to our development environment, updated all plugins, removed ultimate member and reinstalled it to be as fresh as possible. Here are some images of the member directory settings as well as what the directory looks like for users logged in vs not logged in: [https://ibb.co/d0NqW74s](https://ibb.co/d0NqW74s)& [https://ibb.co/XkvPgQnr](https://ibb.co/XkvPgQnr). You can also see that I have put results text in for how many users are found and those are not displaying on either page. There are no errors in the error log and no console errors in the browser. Version 2.11.0 is still functioning correctly with all other plugins up to date. Also I have confirmed the UM Settings regarding user roles and privacy options that you mentioned in previous comments. * Plugin Support [Yurii](https://wordpress.org/support/users/yuriinalivaiko/) * (@yuriinalivaiko) * [3 weeks, 4 days ago](https://wordpress.org/support/topic/directories-not-visible-to-non-logged-in-users/page/2/#post-18849580) * Hi [@krack3](https://wordpress.org/support/users/krack3/), * I can not access the `directorytestpage` on your website, the site returns status code 404. Is the page private? How can we test it? * The screenshot you attached shows the directory view from an administrator’s perspective. Administrators can see all profiles, ignoring any restrictions. Can a regular logged-in user see profile cards in the directory? * Can logged-out users access and view profiles via a direct link? If access to a profile via a direct link does not work, then the problem may not be with the directory, but with the profile privacy. * Regards * Thread Starter [Michael Kracke](https://wordpress.org/support/users/krack3/) * (@krack3) * [3 weeks, 4 days ago](https://wordpress.org/support/topic/directories-not-visible-to-non-logged-in-users/page/2/#post-18849609) * [@yuriinalivaiko](https://wordpress.org/support/users/yuriinalivaiko/) * This is on our development site; here is a link: _[short link removed by moderator]_ I tested it a user that is an “Editor”. They received the message that no one was found. Which is odd because both admins and logged-out users appear to be able to see everyone. * As for logged-out users being able to view the profile via a direct link. Yes, they can see the profile information. * Moderator [Support Moderator](https://wordpress.org/support/users/moderator/) * (@moderator) * [3 weeks, 4 days ago](https://wordpress.org/support/topic/directories-not-visible-to-non-logged-in-users/page/2/#post-18849795) * [@krack3](https://wordpress.org/support/users/krack3/) Please do not use shortlinks; they’ve been abused in the past, so we do not permit them. Viewing 4 replies - 16 through 19 (of 19 total) [←](https://wordpress.org/support/topic/directories-not-visible-to-non-logged-in-users/?output_format=md) [1](https://wordpress.org/support/topic/directories-not-visible-to-non-logged-in-users/?output_format=md) 2 You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdirectories-not-visible-to-non-logged-in-users%2Fpage%2F2%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947) * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/) * 20 replies * 3 participants * Last reply from: [Support Moderator](https://wordpress.org/support/users/moderator/) * Last activity: [3 weeks, 4 days ago](https://wordpress.org/support/topic/directories-not-visible-to-non-logged-in-users/page/2/#post-18849795) * Status: not resolved