• Resolved sebastiankh

    (@sebastiankh)


    Hello,

    We are using the latest version of All In One Security plugin.

    A user has lost his mobile device and therefore has no access to the OTP password for 2FA.

    I see no possibility for me as an admin, to reset the 2FA for one specific user? Only for whole groups of users?

    This is not feasible: https://ww.wp.xz.cn/support/topic/reset-2fa/

Viewing 1 replies (of 1 total)
  • Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @sebastiankh,

    You can add the below constant in wp-config.php which will disable the 2FA code input for all users and allow that user to access the 2FA enable page to scan QR code for the Google Authenticator mobile app.

    Once done, you may remove the below constant from wp-config.php.

    define('TWO_FACTOR_DISABLE', true); 

    Regards

Viewing 1 replies (of 1 total)

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