Title: Disabled fields stop payment
Last modified: March 13, 2019

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# Disabled fields stop payment

 *  Resolved [golaxo](https://wordpress.org/support/users/golaxo/)
 * (@golaxo)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/disabled-fields-stop-payment/)
 * Hi,
 * I’ve been using the plugin for almost a year and recently more an more customers
   are complaining about getting an error message “the billing country is required”
   while the option is disabled in the backend and even validation is set to none.
 * As it is a required field they can not continue the purchase. The interesting
   thing is that it occurs just to a portion of the customers the other can use 
   my site flawlessly.
 * What can be the problem?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [przemyslawrosa](https://wordpress.org/support/users/przemyslawrosa/)
 * (@przemyslawrosa)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/disabled-fields-stop-payment/#post-11330441)
 * Hi,
 * Can you send us the website address and country for which problem appears?
 * A screenshot with field settings in the plugin will also be useful. Could you
   also send it please?
 * Cheers,
    Pr
 *  Thread Starter [golaxo](https://wordpress.org/support/users/golaxo/)
 * (@golaxo)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/disabled-fields-stop-payment/#post-11331802)
 * Sure!
 * The website it gyermekagykontroll.hu and the country is Hungary. The country 
   was required (as I couldn’t tick it off) but not enabled. It worked for many,
   showed error for a some.
 * Here is a screenshot I got from a customer.
    [https://gyermekagykontroll.hu/pic.png](https://gyermekagykontroll.hu/pic.png)
 * You may see that all fields are green but we have an error.
 * Cheers
    László
 *  Plugin Support [przemyslawrosa](https://wordpress.org/support/users/przemyslawrosa/)
 * (@przemyslawrosa)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/disabled-fields-stop-payment/#post-11338083)
 * Hi László,
 * I placed a test order in your store but I did not notice any errors.
 * In contrast, the country field was enabled during purchansing. In the screen 
   shot you uploaded, I do not see this field. Has it been turned on in the meantime?
 * Cheers,
    Przemek
 *  [ospiotr](https://wordpress.org/support/users/ospiotr/)
 * (@ospiotr)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/disabled-fields-stop-payment/#post-11443169)
 * As we haven’t got any replies, I’m marking this topic as resolved for now.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Disabled fields stop payment’ is closed to new replies.

 * ![](https://ps.w.org/flexible-checkout-fields/assets/icon-256x256.gif?rev=2522628)
 * [Flexible Checkout Fields for WooCommerce - WooCommerce Checkout Manager](https://wordpress.org/plugins/flexible-checkout-fields/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-checkout-fields/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-checkout-fields/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-checkout-fields/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-checkout-fields/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-checkout-fields/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [ospiotr](https://wordpress.org/support/users/ospiotr/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/disabled-fields-stop-payment/#post-11443169)
 * Status: resolved