Title: Disabled Pay button
Last modified: December 30, 2024

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# Disabled Pay button

 *  Resolved [Maya](https://wordpress.org/support/users/tdgu/)
 * (@tdgu)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/disabled-pay-button/)
 * Hello,
   The Pay button is always disabled when I add a subscription product; it
   only activates when I use PayPal Vaulting for Subscription Mode.
 * ![](https://i0.wp.com/i.ibb.co/WVvHqgy/2024-12-30-19h47-10.png?ssl=1)
 * When i set for PayPal Subscription the buttons are always disabled.
   What can 
   be the problem here ?Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/)
 * (@jamieong)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/disabled-pay-button/#post-18220484)
 * Hi [@tdgu](https://wordpress.org/support/users/tdgu/),
 * Thank you for reaching out to us, we are here to help.
 * This issue typically occurs when the payment method (in this case, **PayPal**)
   is not properly set up for handling **subscriptions** or there are conflicts 
   with the settings in the **WooCommerce PayPal Payments** plugin or WooCommerce
   Subscriptions.
 * To better assist you, could you please generate a full system report for us?
 * You can do this by navigating to WooCommerce > Status > Get system report > Copy
   for support. You can either attach it directly or provide it via our secure [PrivateBin](https://privatebin.inpsyde.com/).
 * We look forward to receive this info from you.
 * Best Regards,
   Jamie
 *  Thread Starter [Maya](https://wordpress.org/support/users/tdgu/)
 * (@tdgu)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/disabled-pay-button/#post-18220578)
 * Hi,
   Is there a way to contact privately where to send the details?Thanks
 *  Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/)
 * (@jamieong)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/disabled-pay-button/#post-18220624)
 * Hi [@tdgu](https://wordpress.org/support/users/tdgu/) ,
 * If you don’t feel comfortable sharing those details on a public forum, please
   open a ticket with our service desk. You can find the instruction for this here:
   [https://paypal.inpsyde.com/docs/request-support/](https://paypal.inpsyde.com/docs/request-support/)
   (
   please add the URL of this thread in the ticket as well)
 * We look forward to assist you.
 * Best Regards,
   Jamie
 *  Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/)
 * (@jamieong)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/disabled-pay-button/#post-18221253)
 * Hi [@tdgu](https://wordpress.org/support/users/tdgu/) ,
 * Thank you, we received your ticket and will work on it directly. We will now 
   mark this ticket as closed.
 * Best Regards,
   Jamie

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Disabled Pay button’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Syde Jamie](https://wordpress.org/support/users/jamieong/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/disabled-pay-button/#post-18221253)
 * Status: resolved