Title: Disabling checkbox
Last modified: August 22, 2025

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# Disabling checkbox

 *  Resolved [pewonline](https://wordpress.org/support/users/pewonline/)
 * (@pewonline)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/disabling-checkbox/)
 * Hi,
 * I’ve set up the plugin and the email I want to send out to customers. All is 
   set now, but when the emails are sent out the nothing happens. No emails are 
   send out, also the ”Send” emails tab in the plugin is completely empty.
   I did
   a test by ordering a product myself and going to reminders and send the review
   email right away. After I clicked on that nothing happened. No email in my inbox
   and also no email in the ”Send” tab in the plugin.I did notice that the ”Enable
   automatic review reminders” was switched off after I send that review email to
   myself. Could it have to do with that I have to tick the box which says ”Customer
   consent”?If I tick this box a consent box appears on the checkout page, and I
   don’t want that. I’ve already wrote in my terms & conditions that they agree 
   to receive a review email after purchasing a product. They have to check that
   box to make a purchase.Do you know what might be causing this problem? Is it 
   that extra consent box? And is it possible to switch that off but still send 
   out emails to customers?FYI: I enabled the ”Self hosted” option.Hope you can 
   help me out 🙂Olaf

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [pistachio6321](https://wordpress.org/support/users/pistachio6321/)
 * (@pistachio6321)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/disabling-checkbox/#post-18611050)
 * Thank you for reaching out!
 * No, there are no other consent checkboxes.
 * Could you please share a screenshot of the “Diagnostics” page in the plugin’s
   menu?
 *  Thread Starter [pewonline](https://wordpress.org/support/users/pewonline/)
 * (@pewonline)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/disabling-checkbox/#post-18612183)
 * Found the solution! The website was set as a duplicate website, which automatically
   turns off automatic email reminders.
 *  Plugin Support [pistachio6321](https://wordpress.org/support/users/pistachio6321/)
 * (@pistachio6321)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/disabling-checkbox/#post-18612393)
 * Great, thank you for sharing the solution!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Disabling checkbox’ is closed to new replies.

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   =2532349)
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 * 3 replies
 * 2 participants
 * Last reply from: [pistachio6321](https://wordpress.org/support/users/pistachio6321/)
 * Last activity: [9 months, 2 weeks ago](https://wordpress.org/support/topic/disabling-checkbox/#post-18612393)
 * Status: resolved