Title: Disappointingly Buggy
Last modified: January 1, 2026

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# Disappointingly Buggy

 *  [ArtHughesPhoto](https://wordpress.org/support/users/arthughesphoto/)
 * (@arthughesphoto)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/disappointingly-buggy/)
 * This was so close to what I wanted, but ended up being so frustratingly buggy
   on important navigation tasks and image display. Between random navigation bugs
   that jump back to the start of a gallery instead of the next image, to scaling
   issues on initial open of a gallery, and finally to a critical e-commerce bug
   that never sent a customer order through, resulting in an order that was never
   forwarded to me for fulfillment despite the client thinking they had been charged,
   NextGen and Photocrati have been a nightmare for me. It was so close to what 
   I wanted for a photography website template, but even after a year working with
   their customer support reporting and confirming issue after issue with them, 
   they were unable to fix ANY of the critical code issues. The recurring response
   was just that while they were able to recreate my issues, they only seem to affect
   a minority of users and are in the queue for issue resolution. That was fine 
   for a few weeks, then months… but not over a year. So frustrating and a giant
   waste of time. In their defense, I was finally refunded my purchase price, but
   after the countless hours wasted it didn’t ease the pain much. I didn’t want 
   my money back, I wanted a reliable site without major image display issues.
    -  This topic was modified 5 months, 1 week ago by [ArtHughesPhoto](https://wordpress.org/support/users/arthughesphoto/).

Viewing 1 replies (of 1 total)

 *  [edanzer](https://wordpress.org/support/users/edanzer/)
 * (@edanzer)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/disappointingly-buggy/#post-12534055)
 * [@arthughesphoto](https://wordpress.org/support/users/arthughesphoto/) – Sorry
   to read this. Sounds like you had some bumps. Based on your experience, seems
   like the review in your case was warranted.
 * I did want to clarify – from past topics you’ve posted it seems like you were
   using NGG as long a 4 years ago. Did you go away and just come back, or were 
   you using it for that long, and just had problems more recently?
 * –
 * For others who may read this, the experience here is obviously not typical or
   common as you can see from other reviews. I’m assuming something was just not
   agreeing between NGG and this users hosting environment or WordPress set up. 
   That’s not to diminish this user’s experience. As stable as NGG is, it can be
   hard to keep it perfectly stable in each of hundreds of thousands of environments
   none of which we control. That’s a challenge for all popular plugins.
 * –
    Again, thanks for taking the time to share the feedback.

Viewing 1 replies (of 1 total)

The topic ‘Disappointingly Buggy’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [edanzer](https://wordpress.org/support/users/edanzer/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/disappointingly-buggy/#post-12534055)