Discount Codes causing membership deactivations

  • Resolved appnetdesigns

    (@appnetdesigns)


    8 years, 10 months ago

    Andrew – I am with Appnet and we have posted (via the support forum) several times and it’s been six days and none of your team is responding to our needs. The forum subject is “Memberships being cancelled”. Please see latest and respond. We have several clients that we’d like to use this for, but this unresolved issue is being ignored by support and we’d prefer not to burn this bridge and leave a nasty review.

    Your help would be appreciated.

    Mike Doble
    Appnet
    [email protected]

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    8 years, 10 months ago

    Hi Mike,

    Thank you for using Paid Memberships Pro and for reaching out.

    I’m really sorry that you are experiencing a delay in response from our member forum and I have asked your support agent handling your thread to attend to it with high priority.

    Please accept my apologies about this.

    Plugin Author Andrew Lima

    (@andrewza)

    8 years, 10 months ago

    Thank you for your patience Mike, I see that you are being assisted with Harsha.

    He will continue to assist you further.

Viewing 2 replies - 1 through 2 (of 2 total)

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