Discount codes warning

  • Resolved timb111

    (@timb111)


    6 years, 10 months ago

    I’ve received a screenshot from someone trying to use a discount code on my EME event page. It shows an orange warning box above the booking form that says “You did not enter a valid discount code”.

    The screenshot is from a mobile phone and as the booking table is quite narrow I can only see part of the discount code, so I can’t see if they’ve entered the code fully or correctly.

    When I try to recreate the error, I can’t. If I enter an incorrect discount code then the only thing that happens is that the discount is not applied to the total amount due.

    If I try to submit the booking form using an incorrect discount code then it doesn’t give me any warning, and it just processes the booking with the full event price. I’ve tried on my PC and mobile but don’t receive any warning on either. Do you have any idea why my customer received the invalid discount code warning but I don’t?

    Also I’d like to display the Coupon Code of the discount accepted (but not the discount name and not the discount group name), so that the customer can see that they’ve correctly entered the code and received the discount. Is there a way to do this?

    I tried adding adding #_APPLIEDDISCOUNTNAMES in EME>>Settings>>RSVP>>Booking form format, so people can clearly see if their discount code has been accepted, but this only shows the text “#_APPLIEDDISCOUNTNAMES”, but not the actual discount Coupon Code accepted. This is the code I used:
    <tr><th scope='row'>Applied discounts:</th><td>#_APPLIEDDISCOUNTNAMES</td></tr>

    And one last question.. I think it would be better if the user is forced to correct or remove a discount code before proceeding with payment. Is it possible to prevent the booking if a customer enters an invalid discount code?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Franky

    (@liedekef)

    6 years, 10 months ago

    #_DISCOUNTCODES_ENTERED is what you’re looking for to display the discount codes entered. But #_DISCOUNTCODES_ENTERED (and also #_APPLIEDDISCOUNTNAMES) are RSVP placeholders, so you can show them in the mail or the thank-you message or so (but obviously not in the form itself).
    In the form itself you can use #_DYNAMICPRICE, which is an indicator for applied discounts (it dynamically updates the price to pay).
    Normally, when using a non-empty incorrect discount code you should get a warning and it should block the process. I’ll test that here to be sure.
    Edit: test done and the warning appears just fine if an incorrect discount code is used.

    Thread Starter timb111

    (@timb111)

    6 years, 10 months ago

    Ok, I’ve tested it on 2 websites and get differing results.

    On the first site, it definitely doesn’t give a warning when using an incorrect discount code, and does allows me to continue to pay with an incorrect code.

    I’ve just set up a second website with EME and set up one event and 2 discounts (one is an early bird with no coupon code or expiration date), and both of these discounts are in a discount group. This site does show a warning of an incorrect code after clicking the “Send your booking” button. But this site has a different discount issue. EME applies an early bird discount by default but removes it as soon as any coupon code is entered. So if an invalid code is entered then it charges full price, and if a valid code is entered then it only gives the valid code discount and not the early bird discount as well. I checked the discount group and the “Max amount of discounts applied” is set to zero so there should be no limit. I’ve had a look through the settings but can’t see where else it could be limiting the number of discounts used to just 1.

    In the EME>>Settings>>RSVP>>Booking form format, here’s the code I’m using for both websites. I’m just using one #_DISCOUNT placeholder. And on the first website that seems to work just fine, to give an early bird discount and also allow the use of a coupon code as well.

    <table class='eme-rsvp-form'>
    <tr><th scope='row'>First Name*:</th><td>#REQ_FIRSTNAME</td></tr>
    <tr><th scope='row'>Last Name*:</th><td>#REQ_LASTNAME</td></tr>
    <tr><th scope='row'>E-Mail*:</th><td>#REQ_EMAIL</td></tr>
    <tr><th scope='row'>Phone number:</th><td>#_PHONE</td></tr>
    <tr><th scope='row'>Seats*:</th><td>#_SEATS</td></tr>
    <tr><th scope='row'>Discount code:</th><td>#_DISCOUNT</td></tr>
    <tr><th scope='row'>Total:</th><td>#_DYNAMICPRICE</td></tr>
    <tr><th scope='row'>Subscribe to our email newsletter:</th><td>#_OPT_IN</td></tr>
    <tr><th scope='row'>Comment:</th><td>#_COMMENT</td></tr>
</table>
#_SUBMIT

    I’ve emailed you the website links so you can see. Can you please let me know if I’m missing something obvious?

    Thanks

    Plugin Author Franky

    (@liedekef)

    6 years, 10 months ago

    Ok, the combo of early bird and regular discounts indeed led to the fact that the regular discount code was not reported as “wrong” when a wrong code was entered. This has been fixed here:
    https://plugins.trac.ww.wp.xz.cn/changeset/2128740/

    Thread Starter timb111

    (@timb111)

    6 years, 10 months ago

    That’s great Franky, thank you for fixing that.

    Should I wait for the next version of EME to be released, or should I download the zip archive on that changeset page and overwrite the current files?

    Thanks

    Plugin Author Franky

    (@liedekef)

    6 years, 10 months ago

    Either apply the changeset manually, download the development version or wait for the next release 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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