Title: distance problem
Last modified: October 2, 2018

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# distance problem

 *  Resolved [nicocuts](https://wordpress.org/support/users/nicocuts/)
 * (@nicocuts)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/distance-problem/)
 * Hi, i installed your plugin a couple of weeks ago for a ecommerce of Luxembourg,
   that delivery products in a hour. I use the plugin to set shipping rules for 
   the delivery, but i find a problem with some streets… when i fill the form in
   check out page, i see that a lot of streets can’t be founded, or better, can 
   be founded but the distance is really wrong, and all of these un-founded streets
   are displayed with 31.5 km of distance from the shop-base (i can see this after
   i switch woocomm to debug mode… before i had set 20km as max distance and the
   plug in told me that there wasn’t shipping method.. after debug mode i upgrade
   to 300 km and found the mistake). Can you help me please? thanks
    Nicola
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdistance-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Sofyan Sitorus](https://wordpress.org/support/users/sofyansitorus/)
 * (@sofyansitorus)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/distance-problem/#post-10843655)
 * Hi [@nicocuts](https://wordpress.org/support/users/nicocuts/),
 * Sorry to hear your issue. But unfortunately the plugin cannot control the results.
   Tt will depend Google Maps API database and how is user input the address.
 * Sofyan

Viewing 1 replies (of 1 total)

The topic ‘distance problem’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Sofyan Sitorus](https://wordpress.org/support/users/sofyansitorus/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/distance-problem/#post-10843655)
 * Status: resolved