Title: Divi Builder Issue
Last modified: November 22, 2019

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# Divi Builder Issue

 *  Resolved [charliegearon](https://wordpress.org/support/users/charliegearon/)
 * (@charliegearon)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/divi-builder-issue/)
 * I have a wordpress site built using the Divi page builder. I use Smart Slider
   3 on a few different pages on my site.
 * This morning, I noticed that the sliders weren’t displaying on my site (they 
   were loading fine yesterday). I went into the Divi builder and saw that the Smart
   Slider 3 module was displaying a blank bar that said ‘Smart Slider 3’ in the 
   middle (see picture – [https://eflowglobal.com/wp-content/uploads/2019/11/SS3.png](https://eflowglobal.com/wp-content/uploads/2019/11/SS3.png))
 * I also received the following error message on my Smart Slider 3 divi module 
   when I tried to edit it: [https://eflowglobal.com/wp-content/uploads/2019/11/Error-Message.png](https://eflowglobal.com/wp-content/uploads/2019/11/Error-Message.png)
 * What has caused this? Is it a Divi update that is incompatible with the current
   version of SS3? Please let me know how to fix this issue.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdivi-builder-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Bernadett](https://wordpress.org/support/users/nextendbernadett/)
 * (@nextendbernadett)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/divi-builder-issue/#post-12163363)
 * Hi [@charliegearon](https://wordpress.org/support/users/charliegearon/),
 * Thanks for contacting us!
 * I made a test on my test site with Divi builder and with the Divi Theme, but 
   I couldn’t reproduce the problem. Which version of Divi and Smart Slider 3 are
   you using?
 * Can you send us a support ticket? [https://smartslider3.com/contact-us/support/?platform=WordPress&version=Free&rel=https://wordpress.org/support/topic/divi-builder-issue/](https://smartslider3.com/contact-us/support/?platform=WordPress&version=Free&rel=https://wordpress.org/support/topic/divi-builder-issue/)
 * To find out what is causing this problem exactly, we need to debug the issue,
   but for that we will need to take a deeper look into your website.
 *  Thread Starter [charliegearon](https://wordpress.org/support/users/charliegearon/)
 * (@charliegearon)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/divi-builder-issue/#post-12163379)
 * Thank you for your quick response!
 * I’m using Divi v4.0.5 and Smart Slider v3 3.3.24.
 * I’ll submit a ticket now.
 *  [Ramona](https://wordpress.org/support/users/nextend_ramona/)
 * (@nextend_ramona)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/divi-builder-issue/#post-12164626)
 * Updating to Divi 4.0.6 seemed to solve the problem.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Divi Builder Issue’ is closed to new replies.

 * ![](https://ps.w.org/smart-slider-3/assets/icon.svg?rev=2307688)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/smart-slider-3/unresolved/)
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## Tags

 * [divi](https://wordpress.org/support/topic-tag/divi/)

 * 3 replies
 * 3 participants
 * Last reply from: [Ramona](https://wordpress.org/support/users/nextend_ramona/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/divi-builder-issue/#post-12164626)
 * Status: resolved