Divi “Your Save Has Failed”

  • jslade

    (@jslade)


    6 years, 1 month ago

    Hello I’m trying to update content on my website. I’m using DIVI theme and get this error message after I press UPDATE. The website has been running well till now for 4 years with regular updates done.
    All updates are up to date with both Worpress, Divi Theme and plugins.
    This is the error message.
    …………….
    “Your Save Has Failed”
    An error has occurred has occurred while saving your page. Various problems can cause a save too fail, such as a lack of server resources, firewall blockages, plugin conflicts or server misconfiguration. You can try saving again by clicking Try Again, or you can download a backup of your unsaved page by clicking Download Backup. Backups ca be restored using the portability system while next editing your page.
    Contacting your host and asking them to increase the following PHP variable may help: memory_limit, Max_execution_time, ipload_max_filesize, post_max_execution_time, upload_max_filesize, post_max_size, max_input_vars. In addition, auditing your firewall error log (such as ModSecurity) may reveal false positives that are preventing saves from completing.
    …………

    So far I have tried disabling plugins, contacting host twice who’ve helped update PHP version and also changed php parameters as this was recommended in the Divi support area.
    post_max_size is 32M – We recommend 64M for the best experience.
    max_execution_time is 30 – We recommend 120 for the best experience.
    upload_max_filesize is 16M – We recommend 64M for the best experience.

    What else can I try I’m a graphic designer not a programmer.
    Thank you!

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  • Moderator t-p

    (@t-p)

    6 years, 1 month ago

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://ww.wp.xz.cn/plugins/health-check/
    It will add some additional feature under create a new menu position Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.ww.wp.xz.cn/support/handbook/appendix/troubleshooting-using-the-health-check/

    If the above steps don’t help resolve the issue, try MANUALLY updating. Download WordPress again and unzip it, and use that to copy up. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server EXCEPT the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. (NOTE: do not delete the wp-content directory or your wp-config.php file). Please read the Manual Update directions first.

    Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups! See https://ww.wp.xz.cn/support/article/wordpress-backups/

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