DKIM (body has changed)

  • Resolved nikdow

    (@nikdow)


    1 year, 5 months ago

    Other SMTP
    SMTP host 127.0.0.1
    Encryption: none
    SMTP Port: 10026 (by-passes the AMAVIS milter)
    Auto TLS OFF
    Authentication OFF

    linux server running Postfix mailer. We set up DKIM using opendkim for all our sites, don’t have any issues nor problems.

    If I create a WooCommerce account and send email to dkimvalidator.com, passes all checks.

    If I use the email test built in to WP Mail SMTP to send to dkimvalidator.com, it reports DKIM problem “body has been altered”.

    I was running these checks because the site owner reported many emails were going to spam folder, she uses Google Workspace. Contact-us emails are sent using the Jetpack contact form.

Viewing 1 replies (of 1 total)
  • Plugin Support Patrick

    (@paddyam)

    1 year, 4 months ago

    Hey @nikdow,

    Thanks for reaching out to us and sorry to hear about the challenge with the emails going to SPAM folders.

    First, I’d like to confirm that the WP Mail SMTP plugin simply acts as a bridge between your site and the mailer service such that when an email is sent through the wp_mail function, the plugin picks it up and hands it over to the mailer service.

    From your description, is it possible that you might have another plugin modifying the email request? Could you please try sending out the test email with all the other plugins temporarily disabled and also, would you please check to ensure that the assigned From Email, from the WP Mail SMTP » Settings section is authorized?

    If all is properly set up and the issue is still happening, please run a test on the sending mailer through https://www.mail-tester.com and share with us the report.

    Looking forward to hearing from you.

Viewing 1 replies (of 1 total)

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