Hello,
We extend our sincere apologies for the delay in addressing your inquiry.
Our team has been working through a significant influx of support tickets, resulting in longer response times than usual.
Furthermore, please note that our operational hours do not include weekends, which may have contributed to the delay in our response.
We appreciate your patience during this time and assure you that we are working diligently to address your concerns as swiftly as possible.
Thank you for your understanding.
Our Support Team is not able to identify which of the Support ticket might be the one in question, since we can’t find any ticket with your name, and it seems they have covered/responded to any new tickets from the past several days.
Can you please send us a link to your Support ticket or at least confirm the ticket ID so that our Support Agents can check it out and make sure it has been followed-up on?
We hope you could give us a chance to assist and isolate any issue you might be having with our Plugin.
Kind regards.
