Title: Document upload problem Last modified: June 2, 2024 --- # Document upload problem * Resolved [jujumba](https://wordpress.org/support/users/jujumba/) * (@jujumba) * [2 years ago](https://wordpress.org/support/topic/document-upload-problem-2/) * Hello. I have a website which uses VikRentPlugin. When a customer tries to book a car and successfully identifies the order (by paying deposit), they are offered to upload their documents. However, clicking on a button to do so, they are redirected to a blank page (e.g. there is no way to upload any document). Here is the page: * ![](https://wordpress.org/78c312a4-63b7-4828-aaaa-8174b73675f2) * And to get to this blank page the customer has to click the following button on order’s page: * ![](https://wordpress.org/e364ce34-8b8b-4d20-8d8f-05e6641f958b) Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [jujumba](https://wordpress.org/support/users/jujumba/) * (@jujumba) * [2 years ago](https://wordpress.org/support/topic/document-upload-problem-2/#post-17796903) * I’m sorry, for some reason images weren’t uploaded. Here they are: [https://postimg.cc/ZBFtLBhg/3ea459cd](https://postimg.cc/ZBFtLBhg/3ea459cd) and [https://postimg.cc/BXRYXSr1](https://postimg.cc/BXRYXSr1) * Plugin Author [e4jvikwp](https://wordpress.org/support/users/e4jvikwp/) * (@e4jvikwp) * [2 years ago](https://wordpress.org/support/topic/document-upload-problem-2/#post-17798399) * Hello, * Thanks for your message. We understand the issue you’re having, and since these are functions related to the Pro/commercial version of the plugin, we kindly ask you to reach out to our team through our website in order to not go off-topic on this forum. * We believe the issue you’re having is caused by wrong routed URLs, which is usually caused by an invalid configuration of the Shortcodes within our plugin VikRentCar. Please make sure to have created a Shortcode of type “Order Details” and that this is correctly linked to a page of your WordPress website. * As long as the button to upload documents is displayed, the configuration settings should allow this process to all users with a confirmed rental order. However, if the page is blank, then it’s probably because the URL is invalid. * Please get in touch with our technical support team by opening a support ticket from our website so that we can provide the necessary assistance. * Thank you, The VikWP Team * Thread Starter [jujumba](https://wordpress.org/support/users/jujumba/) * (@jujumba) * [2 years ago](https://wordpress.org/support/topic/document-upload-problem-2/#post-17798539) * Hello. Thanks for your reply ans suggestions. * I am not sure that I know where I can configure these shortcodes within the plugin. Could you please hint on that? * Thanks in advance. * Plugin Author [e4jvikwp](https://wordpress.org/support/users/e4jvikwp/) * (@e4jvikwp) * [2 years ago](https://wordpress.org/support/topic/document-upload-problem-2/#post-17798579) * Hello, * Yes sure, you can just open the page Dashboard of VikRentCar from the wp-admin section of your WordPress website, and the top toolbar will display a button to access the Shortcodes management page. * Shortcodes are needed to publish contents to your website that are generated by our plugin (i.e. the “Cars List” page or the “Search Form” page/widget), and to let the URL routing functions work properly, including the whole booking process. * The first way to manage your Shortcodes is to access the dedicated management page as explained above. Alternatively, if you are using Gutenberg to manage your pages/posts, then you can choose the apposite block of type “VikRentCar Shortcodes” to create a new one. * There are at least 2/3 types of Shortcode that we recommend setting up: “Search Form”, “Cars List” and “Order Details”. With these types of Shortcode correctly configured, the URL routing functions will work correctly across your entire front-end section. * Thread Starter [jujumba](https://wordpress.org/support/users/jujumba/) * (@jujumba) * [2 years ago](https://wordpress.org/support/topic/document-upload-problem-2/#post-17798785) * Hello. Thanks a lot, I have found the shortcodes. However, it the shortcode of type “Order details” exists and has a value of “[vikrentcar view=”docsupload” lang=”*”]”. Is something broken with it? * Thanks a lot in advance for your help. * Plugin Author [e4jvikwp](https://wordpress.org/support/users/e4jvikwp/) * (@e4jvikwp) * [2 years ago](https://wordpress.org/support/topic/document-upload-problem-2/#post-17798836) * Hello, * Thanks for sharing the raw Shortcode string. That’s not actually an “Order Details” page, it’s a page that should not have its own Shortcode, because it doesn’t have an XML file for our MVC framework. Although the type of page is what you’re looking for, there should not be a Shortcode dedicated to the page for uploading files, as that’s a child page of the “Order Details” page. * Please remove that Shortcode and make sure to add a new one of type “Order Details”. The raw shortcode string should display view=”order” for the page to be rendered correctly. * Also, please make sure to be using the latest version of the plugin, because the hooks triggered after the installation of a newer version are supposed to delete any eventually invalid shortcode of types that no longer exist. * Thread Starter [jujumba](https://wordpress.org/support/users/jujumba/) * (@jujumba) * [2 years ago](https://wordpress.org/support/topic/document-upload-problem-2/#post-17799105) * Thank you very much. That worked and resolved the issue =) Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Document upload problem’ is closed to new replies. * ![](https://ps.w.org/vikrentcar/assets/icon-256x256.png?rev=2203504) * [VikRentCar Car Rental Management System](https://wordpress.org/plugins/vikrentcar/) * [Frequently Asked Questions](https://wordpress.org/plugins/vikrentcar/#faq) * [Support Threads](https://wordpress.org/support/plugin/vikrentcar/) * [Active Topics](https://wordpress.org/support/plugin/vikrentcar/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/vikrentcar/unresolved/) * [Reviews](https://wordpress.org/support/plugin/vikrentcar/reviews/) * 7 replies * 2 participants * Last reply from: [jujumba](https://wordpress.org/support/users/jujumba/) * Last activity: [2 years ago](https://wordpress.org/support/topic/document-upload-problem-2/#post-17799105) * Status: resolved