Title: .docx issues
Last modified: April 12, 2019

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# .docx issues

 *  Resolved [forfa](https://wordpress.org/support/users/forfa/)
 * (@forfa)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/docx-issues/)
 * Uploading other filetypes are causing no issues. However when a user attempts
   to upload a .docx specifically, it redirects to a:
 * “502 Bad Gateway – The server returned an invalid or incomplete response”
 * Not sure what could be causing this seeing as its been tested on a variety of
   devices and computers with the same issue. The file size is not an issue either,
   larger files in other formats have been uploaded with no issue.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdocx-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/docx-issues/#post-11429781)
 * The reason for not allowing docx/doc files on shared hosting is security. You
   find this on MANY other hosting services offering managed WordPress. Until you
   get to the level where you rent/buy your own server you will run into restrictions.
   That’s the world of SHARED hosting. We only get to do exactly what we want to
   do on private servers.
 *  Thread Starter [forfa](https://wordpress.org/support/users/forfa/)
 * (@forfa)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/docx-issues/#post-11430982)
 * So if i understood it correctly it’s more or less on the actual host then, GoDaddy
   in our case, and not the plugin itself. If so I appreciate the clarification 
   and at least we are a bit more informed about it now.
 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/docx-issues/#post-11434194)
 * I would start there and see what they have to say 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘.docx issues’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/memphis-documents-library_91918f.
   svg)
 * [Memphis Documents Library](https://wordpress.org/plugins/memphis-documents-library/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/memphis-documents-library/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/memphis-documents-library/)
 * [Active Topics](https://wordpress.org/support/plugin/memphis-documents-library/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/memphis-documents-library/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/memphis-documents-library/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/docx-issues/#post-11434194)
 * Status: resolved