Title: Does it work?
Last modified: August 22, 2016

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# Does it work?

 *  Resolved [David](https://wordpress.org/support/users/affordablewebsitesdenvercom/)
 * (@affordablewebsitesdenvercom)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/does-it-work-11/)
 * Hi, guys! I love the idea behind this plugin and we certainly need more marketing
   automation plugins in the WordPress repository. My question is, is there a 30
   day lag period since it seems configured to pick up leads by monthly installments?
   I’ve had traffic registered and picked up through the WordPress.com dashboard
   and know I’ve gotten traffic from others but there is nothing showing up in any
   segments so I’m wondering if it’s not registering these visits at all for some
   reason. I’ve gone to other locations, use other laptops and visited the site,
   and there’s nothing there registered. I’ve gotten other people on LinkedIn to
   visit the site and there’s nothing there. The WP dashboard is picking up the 
   traffic but Leadin isn’t getting it. Can you please help?
 * Also I deactivated the pop-up alert box, then reactivated it and it does not 
   work any longer or show up after being reactivated. Are the two related?
 * [https://wordpress.org/plugins/leadin/](https://wordpress.org/plugins/leadin/)

Viewing 1 replies (of 1 total)

 *  [Andy Cook](https://wordpress.org/support/users/andygcook/)
 * (@andygcook)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/does-it-work-11/#post-5765415)
 * Hi David –
 * Thanks for the positive words and encouragement 🙂
 * Leadin should start tracking your visitors as soon as you activate the plugin
   inside your WordPress dashboard. The 30 day window that I think you’re referencing
   is only on the stats dashboard, which shows your contacts from the last 30 days.
   Even if a contact was created over 30 days ago, Leadin will still track that 
   contact indefinitely. We created a help document explaining in more detail [how Leadin tracks visitors](http://support.leadin.com/article/18-how-leadin-tracks-visitors)
   if you’d like to learn more.
 * As for your WordPress.com dashboard showing new users that Leadin didn’t catch,
   that could be due to a number of things. Leadin should work with most WordPress
   form plugins and custom built HTML forms. The only exceptions are forms that 
   are not enclosed in a HTML <form> tag or if the form is loaded through an iFrame.
   If the form submits through Javascript we can’t detect that it’s a form, or if
   it’s an iFrame we can’t detect the submission because of cross site security 
   reasons. So it could be that one of your forms that hooks into WordPress.com 
   isn’t being tracked for the two reasons I mentioned above.
 * That’s strange that the Leadin popup doesn’t work after you toggled it off then
   on. Off the top of my head, that could be caused by one of two reasons:
 * 1. Does your theme call the wp_footer method anywhere? It sounds like it does
   if the popup was working initially which leads me to believe the popup isn’t 
   showing for reason #2, but if you removed the call to that method since turning
   off the Leadin popup it would prevent our scripts from being included. Usually
   you’ll see a call in your main theme to get_footer, which includes the footer.
   php file. Inside of footer.php is where wp_footer() is usually called. Leadin’s
   javascript files are loaded in the WordPress footer and if wp_footer is never
   called in your theme, the Leadin scripts fail to loaded properly.
 * 2. Can you trying clearing all your caches cache and then load the page to see
   if it works on a fresh page build?
 * I hope I answered all your questions and please let me know if I missed anything.
   Always happy to help our users better understand how Leadin works from a technical
   perspective and get the kinks straightened out.
 * Cheers!

Viewing 1 replies (of 1 total)

The topic ‘Does it work?’ is closed to new replies.

 * ![](https://ps.w.org/leadin/assets/icon-256x256.png?rev=3041936)
 * [HubSpot All-In-One Marketing - Forms, Popups, Live Chat](https://wordpress.org/plugins/leadin/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/leadin/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/leadin/)
 * [Active Topics](https://wordpress.org/support/plugin/leadin/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/leadin/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/leadin/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Andy Cook](https://wordpress.org/support/users/andygcook/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/does-it-work-11/#post-5765415)
 * Status: resolved