Title: Does not print
Last modified: August 3, 2018

---

# Does not print

 *  Resolved [maryvborges](https://wordpress.org/support/users/maryvborges/)
 * (@maryvborges)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/does-not-print/)
 * I tried in several ways, I did step by step, not to have an error. It worked 
   only once after it stopped, My payment mode is customized, so when the customer
   purchase already drops as processing. The credentials are correct, the printer
   is connected. I do not know what could stop this.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [bizswoop](https://wordpress.org/support/users/bizswoop/)
 * (@bizswoop)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/does-not-print/#post-10553333)
 * Hi Mary,
 * Thanks for reaching out to the support forum.
 * Based upon the behavior you described of a single print job, the automatic print
   function could be blocked by the hosting provider or conflicting with a custom
   configuration you mentioned.
 * For us to better support your specific issue, can you please create a support
   request at [https://www.bizswoop.com/support/](https://www.bizswoop.com/support/)
 * When you submit a request, please include a screenshot of your Locations tab 
   for the Plugin. And trigger 3 orders for printing. After those orders are triggered(
   even in the automatic print doesn’t occur), please go to the Logs tab. Download
   the log file, save as txt.
 * On our support page, please list the printer model, attach the screenshot of 
   the location tab and log for our Support team to review. If you are using another
   plugin for your customized payment mode, please provide the link. And in the 
   information field provide more clarity on the comment “so when the customer purchase
   already drops as processing.” What WooCommerce status does the order get placed
   in after payment is processed? WooCommerce – Processing?. This will help us evaluate
   any conflicts and provide support.
 * Thank you.
 *  Thread Starter [maryvborges](https://wordpress.org/support/users/maryvborges/)
 * (@maryvborges)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/does-not-print/#post-10553381)
 * Hi, I’m going to do this, the test pages quit, but the requests do not. I really
   thought about this possibility of being the hosting. I’m going to open a ticket
   on the media to see if that’s it. And everything you said I’ll do. Thanks for
   the support how fast you are.
 *  Plugin Author [bizswoop](https://wordpress.org/support/users/bizswoop/)
 * (@bizswoop)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/does-not-print/#post-10553408)
 * Mary,
 * Glad we could help. One last recommendation, If you are running the latest version
   1.0.13, disable the background printing functionality under the General tab. 
   Often hosting provides won’t block the automatic printing function if it’s not
   running in the background.
 * We will consider this support request closed on this forum, but please feel free
   to open a support request as mentioned above, we would be happy to continue providing
   troubleshooting.
 * Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Does not print’ is closed to new replies.

 * ![](https://ps.w.org/print-google-cloud-print-gcp-woocommerce/assets/icon-256x256.
   png?rev=3095244)
 * [Print Anywhere & Create PDFs of Order Receipts, Invoices, Labels & More.](https://wordpress.org/plugins/print-google-cloud-print-gcp-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/print-google-cloud-print-gcp-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/print-google-cloud-print-gcp-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/print-google-cloud-print-gcp-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/print-google-cloud-print-gcp-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/print-google-cloud-print-gcp-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [bizswoop](https://wordpress.org/support/users/bizswoop/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/does-not-print/#post-10553408)
 * Status: resolved