Title: Does not trace users Last modified: July 10, 2024 --- # Does not trace users * Resolved [gresio64](https://wordpress.org/support/users/gresio64/) * (@gresio64) * [1 year, 11 months ago](https://wordpress.org/support/topic/does-not-trace-users/) * Hi, * I checked the statistics of the site and I realized that I don’t trace the users. It is a new site with some parts still under construction, I saw from Google Search Control that there had been some clicks, I checked and I did not know, I removed my IP from Matomo’s Balcklist, to do tests and not trace users.In June he traced the usersVersion 5.1.0What can it depend on? * Thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdoes-not-trace-users%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 11 months ago](https://wordpress.org/support/topic/does-not-trace-users/#post-17882276) * Hi [@gresio64](https://wordpress.org/support/users/gresio64/), on the `Matomo Analytics > Settings > Tracking` page, there is an option `User ID Tracking` that you can enable. Can you try enabling it? * Thread Starter [gresio64](https://wordpress.org/support/users/gresio64/) * (@gresio64) * [1 year, 11 months ago](https://wordpress.org/support/topic/does-not-trace-users/#post-17882506) * Hi [@dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/), * I have enabled the various options, but it does not trace. It worked until June 30, traced those few users being under constructionWhat I don’t understand, I have 6 more sites made before this, they are all set equal, only 4 work perfectlyI also have a similar problem on another site, which hasn’t traced me for a few months. * Thanks * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 11 months ago](https://wordpress.org/support/topic/does-not-trace-users/#post-17882611) * Just to clarify, are you saying there’s no data being displayed in the reports? Or that there is data, but the User ID report doesn’t have data? * And what kind of users are you trying to track? WordPress users or do you mean something else? * Thread Starter [gresio64](https://wordpress.org/support/users/gresio64/) * (@gresio64) * [1 year, 11 months ago](https://wordpress.org/support/topic/does-not-trace-users/#post-17883633) * I just checked and I see that now traces users I am interested in users who go to see the site * I have another problem on the website [http://www.bsnewline.com](http://www.bsnewline.com), I tried with user id tracking, but it doesn’t track * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 11 months ago](https://wordpress.org/support/topic/does-not-trace-users/#post-17884674) * [@gresio64](https://wordpress.org/support/users/gresio64/) I see, I misunderstood. I thought you meant WordPress users. We usually call people who see/visit the site visitors rather than users. The User ID tracking feature is just for adding the WordPress username (if any) to tracked data. * Regarding the other site, it looks like there’s two tracking tags being added to the page, one of them points to [https://www.bsnewline.com/matomo.js](https://www.bsnewline.com/matomo.js) which is wrong, breaking the tracking. * Are you using another plugin on that site to add tracking code manually? * Thread Starter [gresio64](https://wordpress.org/support/users/gresio64/) * (@gresio64) * [1 year, 10 months ago](https://wordpress.org/support/topic/does-not-trace-users/#post-17886547) * I was wrong the term, I meant visitors * In the second site, I actually checked 2 matomo.js, on the site for cookies I have complianz, with the insertion your-domain.com/wp-content/plugins/matomo/ app * Everything works * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 10 months ago](https://wordpress.org/support/topic/does-not-trace-users/#post-17888707) * [@gresio64](https://wordpress.org/support/users/gresio64/) So everything is working now? If yes, can you resolve this issue? * Thread Starter [gresio64](https://wordpress.org/support/users/gresio64/) * (@gresio64) * [1 year, 10 months ago](https://wordpress.org/support/topic/does-not-trace-users/#post-17890762) * [@dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/), * It works perfectly Thanks for your support Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Does not trace users’ is closed to new replies. * ![](https://ps.w.org/matomo/assets/icon-256x256.png?rev=3531741) * [Matomo Analytics - Powerful, Privacy-First Insights for WordPress](https://wordpress.org/plugins/matomo/) * [Frequently Asked Questions](https://wordpress.org/plugins/matomo/#faq) * [Support Threads](https://wordpress.org/support/plugin/matomo/) * [Active Topics](https://wordpress.org/support/plugin/matomo/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/matomo/unresolved/) * [Reviews](https://wordpress.org/support/plugin/matomo/reviews/) * 8 replies * 2 participants * Last reply from: [gresio64](https://wordpress.org/support/users/gresio64/) * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/does-not-trace-users/#post-17890762) * Status: resolved