Does not work with DIVI 5

  • egsteam

    (@egsteam)


    6 months ago

    I have this on two clients’ websites. One, we just migrated to DIVI 5 and the other is still on DIVI 4. There is no way to protect individual files on the DIVI 5 website but there is on the DIVI 4 website.

    Since DIVI 5 is close to full release, will you be updating the plugin so that it works with DIVI 5?

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Nayeem Hyder

    (@nriddhi)

    6 months ago

    Hello @egsteam,

    Hope you are well. Thanks for you for contacting with us. Can you please elaborate or make a list which issues you are facing with Divi 5, thus we can make compatible for the latest Divi version. Please kindly check.

    Thank you and regards

    Thread Starter egsteam

    (@egsteam)

    6 months ago

    I’m thinking this may be due to the fact that DIVI 5 does not accept shortcodes (since web design is moving away from them). Both sites just use it to block access, except for a specific user group. The DIVI 4 site has options on the media’s edit page.

    In case that screenshot doesn’t work, I’m adding a link https://drive.google.com/file/d/1mqaulHmXhJFWSnxgglgJrYviASnOXqT4/view?usp=sharing

    The DID 5 site just shows a normal edit screen, with none of the protection dialogue like they need on their media files.

    I cannot speak to other features much … but I know that shortcodes will not work because I’m already having to clean up old videos on the site that were embedded with shortcode (not from your app).

    Plugin Support Nayeem Hyder

    (@nriddhi)

    6 months ago

    Ok, as per your information on Divi 5 WPDM media file restriction options are not working or coming. Please kindly confirm on it, thus I can forward it to our team and checking the issue. Please kindly check.

    Thank you and regards

    Thread Starter egsteam

    (@egsteam)

    5 months, 4 weeks ago

    Yes, I believe that is correct.

    Plugin Support Nayeem Hyder

    (@nriddhi)

    5 months, 4 weeks ago

    Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

    Thank you and kind regards

    Plugin Support Tahasin

    (@tahasin)

    5 months, 3 weeks ago

    We have checked, and the restriction features for media files are appearing correctly with the Divi 5 theme. Kindly share a detailed video demonstrating the issue, or provide access credentials here, so that we can review it from your end.

Viewing 6 replies - 1 through 6 (of 6 total)

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