Title: Does not work, zero users online.
Last modified: August 21, 2016

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# Does not work, zero users online.

 *  Resolved [Franco Oliveri](https://wordpress.org/support/users/franco-oliveri/)
 * (@franco-oliveri)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/does-not-work-zero-users-online/)
 * Hello Lester, in an installation of wordpress 3.9.1 with wp-users online, I get
   this error, and the plugin shows me always 0 users online.
 * [Sat May 10 16:58:11 2014] [error] [client x.x.x.x.] WordPress errore sul database
   Table ‘5e28c6402_40f5be.wp_useronline’ doesn’t exist per la query SELECT COUNT(*)
   FROM wp_useronline fatta da require(‘wp-blog-header.php’), require_once(‘wp-includes/
   template-loader.php’), include(‘/themes/headway/index.php’), HeadwayDisplay::
   layout, get_header, locate_template, load_template, require_once(‘/themes/headway/
   header.php’), wp_head, do_action(‘wp_head’), call_user_func_array, UserOnline_Core::
   record
    [Sat May 10 16:58:40 2014] [error] [client y.y.y.y] WordPress errore 
   sul database Table ‘5e28c6402_40f5be.wp_pluginSL_sociallinkz’ doesn’t exist per
   la query SHOW COLUMNS FROM wp_pluginSL_sociallinkz LIKE ‘url’ fatta da require_once(‘
   wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’),
   do_action(‘init’), call_user_func_array, pluginSedLex->update_plugin, sociallinkz-
   >_update, referer: [http://www.ericavagliengo.com/wp-admin/options-general.php?page=useronline-settings](http://www.ericavagliengo.com/wp-admin/options-general.php?page=useronline-settings)
 * I have tried to disable Social linkz, no result.
    Can you help me? Thank you.
 * [https://wordpress.org/plugins/wp-useronline/](https://wordpress.org/plugins/wp-useronline/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/)
 * (@gamerz)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/does-not-work-zero-users-online/#post-4901982)
 * From the error it seems that wp_useronline and wp_pluginSL_sociallinkz table 
   doesn’t exist. Try deactivating all plugins and activate wp_useronline.
 *  Thread Starter [Franco Oliveri](https://wordpress.org/support/users/franco-oliveri/)
 * (@franco-oliveri)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/does-not-work-zero-users-online/#post-4902123)
 * I have tried. No result, unfortunaly. Uninstalling Social Links too. Perhaps,
   in a developing partition (same theme but different server), your plugin works
   good as ever.
 * [developing site](http://www.francooliveri.it/sviluppoweb/emmatravet/)
 * I know the server in [ericav
    
    had a high defense level, with an UTM too.
 * Can be this the problem? Or an incorrect mysql setting?
 *  Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/)
 * (@gamerz)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/does-not-work-zero-users-online/#post-4902124)
 * Sorry I am not sure. Or you can create the table manually in phpmyadmin.
 * Run this:
    ` CREATE TABLE wp_useronline ( timestamp timestamp NOT NULL DEFAULT
   CURRENT_TIMESTAMP, user_type varchar(20) NOT NULL DEFAULT ‘guest’, user_id bigint(
   20) NOT NULL DEFAULT ‘0’, user_name varchar(250) NOT NULL DEFAULT ”, user_ip 
   varchar(39) NOT NULL DEFAULT ”, user_agent text NOT NULL, page_title text NOT
   NULL, page_url varchar(255) NOT NULL DEFAULT ”, referral varchar(255) NOT NULL
   DEFAULT ”, UNIQUE KEY useronline_id (timestamp,user_type,user_ip) ) ENGINE=MyISAM
   DEFAULT CHARSET=utf8;
 *  Thread Starter [Franco Oliveri](https://wordpress.org/support/users/franco-oliveri/)
 * (@franco-oliveri)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/does-not-work-zero-users-online/#post-4902127)
 * ok, contact the operator of the server and I do it to him, he has not given me
   permission to create new table.
    I’ll let you know if it solves. In the meantime,
   thanks for your time. 🙂
 *  Thread Starter [Franco Oliveri](https://wordpress.org/support/users/franco-oliveri/)
 * (@franco-oliveri)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/does-not-work-zero-users-online/#post-4902128)
 * Now the plugin works perfectly.
    It was definitely a lack of permissions create
   table Thanks again Lester. 🙂
 *  Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/)
 * (@gamerz)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/does-not-work-zero-users-online/#post-4902129)
 * No problem =)

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Does not work, zero users online.’ is closed to new replies.

 * ![](https://ps.w.org/wp-useronline/assets/icon.svg?rev=978026)
 * [WP-UserOnline](https://wordpress.org/plugins/wp-useronline/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-useronline/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-useronline/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-useronline/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-useronline/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-useronline/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Lester Chan](https://wordpress.org/support/users/gamerz/)
 * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/does-not-work-zero-users-online/#post-4902129)
 * Status: resolved