Does recalculate function automatically issue refund?

  • Resolved bratan

    (@bratan)


    4 years ago

    Hi, just trying to clarify something. Customer place an order for product “A” that costs $300. Now he changed his mind and wants product “B” that costs $200.
    I noticed I can edit order and add/remove product which presents me with “recalculate” button. Question is when I replace expensive product with cheaper one does it issue refund automatically? Or how is it handled?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rafy

    (@nawaz0705)

    4 years ago

    Hi @bratan

    Thank you for reaching out!

    Replacing expensive product with cheaper one will not refund automatically.

    In such situation, I would suggest refunding the order with the expensive product and then ask the customer to place an order with the cheaper product.

    I hope this helps! 🙂

    Thread Starter bratan

    (@bratan)

    4 years ago

    Thank you! Yep, I just tried it. I was able to manually refund so no issues. Just wanted to make sure it doesn’t do it by itself 🙂

    Igor H

    (@ihereira)

    4 years ago

    No problem at all,

    Glad to know my colleague clarified your concern, If you have any further questions, I recommend creating a new thread, since this one will be tagged as resolved.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

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  • 3 replies
  • 3 participants
  • Last reply from: Igor H
  • Last activity: 4 years ago
  • Status: resolved