Title: Doesn’t complete
Last modified: February 25, 2021

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# Doesn’t complete

 *  Resolved [Angietops7](https://wordpress.org/support/users/angietops7/)
 * (@angietops7)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/doesnt-complete/)
 * When I fill out the form and hit submit, the symbol spins and spins and never
   gives the message saying that the message was sent. I do see that the email does
   get sent, but the person filling the form out doesn’t get that confirmed. Please
   advise.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdoesnt-complete%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/doesnt-complete/#post-14105487)
 * Hi [@angietops7](https://wordpress.org/support/users/angietops7/),
 * When you get a chance, could you please share a full error log recorded when 
   you send a test email from **WP Mail SMTP > Email Test**? Here’s a [screenshot](https://a.supportally.com/bLK2IP)
   for the option to get a full error log. This will give us an idea of what might
   be going on.
 * Thanks!
 *  Thread Starter [Angietops7](https://wordpress.org/support/users/angietops7/)
 * (@angietops7)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/doesnt-complete/#post-14106835)
 * Hi Sanjeev,
 * It looks like I’m required to pay for the pro version to get this. Is that correct?
 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/doesnt-complete/#post-14107069)
 * Hi [@angietops7](https://wordpress.org/support/users/angietops7/),
 * That is not correct. The SMTP error logs is available with free version as well.
   Please search for sting ‘Click here to view the full Error Log for debugging’
   after you send the test email and share the full error log. If you don’t see 
   error, please share the screenshot of whatever you see after sending the test
   email.
 * Thanks!
 *  Thread Starter [Angietops7](https://wordpress.org/support/users/angietops7/)
 * (@angietops7)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/doesnt-complete/#post-14107124)
 * Thanks Sanjeev,
 * There is no error log given. It’s saying success. I made an image of the response,
   but I don’t see a way to upload the image so I made a page and placed the image
   on it. Here it is:
 * [https://www.ballmediainnovations.com/screen-shot/](https://www.ballmediainnovations.com/screen-shot/)
 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/doesnt-complete/#post-14115340)
 * Hi [@angietops7](https://wordpress.org/support/users/angietops7/),
 * Thanks for the screenshot. SMTP is all set on your site. The issue is with the
   form on your site. There are some JavaScript errors upon form submission which
   you should fix. I’d suggest temporarily deactivating the plugin ‘wonder plugin
   gallery’ and ‘Autoptimize’ and retry.
 * If that does not fix the issue, please follow this detailed [troubleshooting guide](https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/).
 * I hope this helps!
 *  Thread Starter [Angietops7](https://wordpress.org/support/users/angietops7/)
 * (@angietops7)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/doesnt-complete/#post-14130394)
 * Thanks Sanjeev,
 * Thanks for the help. It was enough info to fix the issue.
 * It turned out to be the autoptimize and I had to uncheck “Aggregate JS-Files”.
   I don’t understand enough to know what that means, but it was apparently conflicting
   with this mail plugin. Would you know what that was doing? Will my site be less
   optimized now?
 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/doesnt-complete/#post-14132730)
 * Hi [@angietops7](https://wordpress.org/support/users/angietops7/),
 * I’m glad you sorted this out. Aggregate JS files cause the JS to load differently
   modifying the order of loading assets required for the form to work properly.
   This isn’t conflicting with this WP Mail SMTP plugin but your form plugin.
 * I hope this clarifies.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Doesn’t complete’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/doesnt-complete/#post-14132730)
 * Status: resolved