Title: Works well
Last modified: February 19, 2018

---

# Works well

 *  [kersti](https://wordpress.org/support/users/kersti/)
 * (@kersti)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-1808/)
 * I exported an existing coupon, then created a file with 5 new ones as a test.
   Ensured that all IDs were unique etc
 * When I imported that file the system had to be cancelled in order to stop it 
   continuously importing. It created over 1000 new coupons that had no coupon code
   and needed to be manually removed.
 * A quick check showed that I’d attempted to upload the xls file, not the CSV version–
   a simple mistake that could be addressed through some error handling in the plugin
   and the reason why I haven’t given 5 stars.
    -  This topic was modified 8 years, 3 months ago by [kersti](https://wordpress.org/support/users/kersti/).
      Reason: updated

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [mujeebur](https://wordpress.org/support/users/mujeebur/)
 * (@mujeebur)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-1808/#post-9989078)
 * Hi [@kersti](https://wordpress.org/support/users/kersti/),
 * We apologize for the inconvenience caused. That seems like a really strange case.
   We did some test import in our dev/testing environments with different scenarios
   and were not able to replicate the issue. All imports were completed successfully.
 * Could you please share us the CSV via [support](https://support.xadapter.com/hc/en-us/requests/new?)
   so that we can check it.
 *  Thread Starter [kersti](https://wordpress.org/support/users/kersti/)
 * (@kersti)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-1808/#post-9989118)
 * Thanks for looking at it so fast – I was able to find my mistake, I imported 
   the wrong file type. (That’s what happens when you’re working in a high stress
   environment). I’ve updated my review to reflect my mistake.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Works well’ is closed to new replies.

 * ![](https://ps.w.org/order-import-export-for-woocommerce/assets/icon-256x256.
   gif?rev=3133964)
 * [Order Export & Order Import for WooCommerce](https://wordpress.org/plugins/order-import-export-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/order-import-export-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [kersti](https://wordpress.org/support/users/kersti/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/doesnt-work-1808/#post-9989118)