Title: Works as intended.
Last modified: May 20, 2019

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# Works as intended.

 *  [The Shopkeeper](https://wordpress.org/support/users/cpkid1/)
 * (@cpkid1)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2153/)
 * I activated the plugin and sure enough the gallery turned into a beautiful row
   of images, but when I clicked on each image, nothing happened. It seems all functionality
   has been lost.
 * Edit: Changed the rating to 5. The fault was my own. It was actually a plugin(
   Shortpixel) that was causing the issue. Shortpixel wraps the `img` tags with 
   a `picture` tag if you’re delivering the images as webp files.
    -  This topic was modified 7 years ago by [The Shopkeeper](https://wordpress.org/support/users/cpkid1/).
    -  This topic was modified 7 years ago by [The Shopkeeper](https://wordpress.org/support/users/cpkid1/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [THRIVE – Web Design Gold Coast](https://wordpress.org/support/users/deanoakley/)
 * (@deanoakley)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2153/#post-11549229)
 * It’s not possible to work with any theme, the plugin works and is used by thousands
   of sites. Please try to ask for support before leaving a 1 star review.
 * If possible send me a link to inspect the issue.
 * Please check if your theme has a built-in gallery and if you can disable it.
 * Switch to the Twenty Nineteen theme to rule out any theme-specific problems. 
   If it is a conflict with the theme please contact the theme developer for support.
   Our plugin can only disable the built-in Woo gallery.
 * Failing that please try to disable other plugins. If this works, re-activate 
   the plugins one by one until you find the problematic plugin(s).
 *  Thread Starter [The Shopkeeper](https://wordpress.org/support/users/cpkid1/)
 * (@cpkid1)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2153/#post-11549547)
 * Hey [@deanoakley](https://wordpress.org/support/users/deanoakley/) I appreciate
   the reply. Sorry for the haste review. I will try again and change my review 
   if it ends up working. The theme I’m using is here: [http://demos.themetrust.com/ridge/](http://demos.themetrust.com/ridge/)
   I don’t think it has a built-in gallery.
 * Basically, I installed WooCommerce, kept all the stock settings, and installed
   your plugin. The thumbnails arranged into a neat carousel which was great and
   clicking on the main product image zoomed the image and opened a gallery which
   was also great. What didn’t work was clicking each thumbnail and having the respective
   image show up in the main window. Also, selecting a variation from the dropdown
   did nothing as well. I tried deactivating the plugins but it still didn’t work,
   so I guess it’s a theme issue.
 * Unfortunately, I can’t show the actual site for client privacy reasons.
 *  Plugin Author [THRIVE – Web Design Gold Coast](https://wordpress.org/support/users/deanoakley/)
 * (@deanoakley)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2153/#post-11549592)
 * It’s hard to say without setting up my own demo. It’s more likely an issue with
   the theme than our plugin.
 *  Thread Starter [The Shopkeeper](https://wordpress.org/support/users/cpkid1/)
 * (@cpkid1)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2153/#post-11549789)
 * It actually was a plugin issue. The culprit was Shortpixel. What it does is wrap
   the images in a `picture` tag if I deliver the images as webp. Is this something
   you can fix?
 * I just changed the rating to a 5.
 *  Plugin Author [THRIVE – Web Design Gold Coast](https://wordpress.org/support/users/deanoakley/)
 * (@deanoakley)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2153/#post-11549860)
 * Thanks for the re-review! 🙂
 * Adding extra tags would break a lot of things…
 * You may be able to disable it for the gallery using Exclude patterns
 * [https://blog.shortpixel.com/shortpixel-how-to-exclude-images-and-folders-from-optimization/](https://blog.shortpixel.com/shortpixel-how-to-exclude-images-and-folders-from-optimization/)
 * Let me know how you go

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Works as intended.’ is closed to new replies.

 * ![](https://ps.w.org/wooswipe/assets/icon-128x128.png?rev=1308646)
 * [WooSwipe WooCommerce Gallery](https://wordpress.org/plugins/wooswipe/)
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 * 5 replies
 * 2 participants
 * Last reply from: [THRIVE – Web Design Gold Coast](https://wordpress.org/support/users/deanoakley/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/doesnt-work-2153/#post-11549860)